Help Desk Manager jobs in Beaumont, TX

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Analyst I
  • City of Beaumont
  • Beaumont, TX FULL_TIME
  • Essential Job Functions: Performs first level help desk support. Answers the help desk line and responds to end user requests, emails, questions, and problems in a professional and timely manner.  Diagnose problems, troubleshoot and provide timely resolution to technical support problems using remote support to resolve problems.  Troubleshoot issues over the phone and determine when to deal with an issue and when to push an issue up to the next level of support.  Ensure all calls and other requests are properly logged, documented, escalated, and closed using help desk software. Disconnect, move, reconnect, and test computers reassigned to new locations. Setup, maintain, and support PC hardware and software.  Repair computers, down to the subassembly level, including but not limited to the removal and replacement of hard drives, memory, modems, motherboards, etc.  Identify, research, and resolve technical problems. Performs daily operations of multi-user computer systems.  Manages, monitors, troubleshoots and supports multiple production servers utilizing Windows Server Operating Systems.  Monitors server's utilization.  Monitors, troubleshoots and supports an IBM Power S814 iSeries.  Installs new releases to systems as well as applying PTF's as needed.  Performs daily server backups, produces daily backup reports and maintains backup media both onsite and offsite.  Assists users with hardware/software problems on iSeries computer system and various microcomputer applications utilizing the help desk support tools. Maintains system logging.  Monitors computer room environment, i.e., UPS, air conditioners, batteries, temperature, humidity, and Halon.  Monitors and maintains forms on computer equipment, supplies, safe inventory, and the work pending/schedule shelves.  Maintains daily, weekly, monthly logs, system disaster recovery plan and system operations manuals. Performs work in unsupervised situations.  Aids in training of new help desk personnel. Receives and tags new computer equipment.  Monitors data communications network to ensure that network is available to all system users.  Works with iSeries and communication vendors when problems cannot be resolved in-house.  Provides after-hour support for 911 centers.  Creates and maintains a climate of continuous improvement, proactively identifying opportunities for service improvements and internal efficiencies.

    Other Job Functions:  Performs other duties as required.  Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

    Must be available to work Monday through Friday, 7:00 a.m. to 7:00 p.m.  On a periodic basis, must be able to work odd hours and weekends.  Must be able to carry an on-call cell phone once every five weeks.  Adverse working conditions include, but are not limited to, extreme cold, dust, and confined spaces.

    Knowledge: Must have knowledge of help desk concepts, practices and procedures.  Knowledge of setting up, installing, repairing, troubleshooting, and maintaining PC's, laptops, and printer.  Knowledge of Windows Operating Systems. 

    Skills/Abilities: Must have professional verbal and written communication skills.  Must be organized and detail-oriented. Enjoys working in a fast-paced, high energy environment.  Ability to exercise sound judgment in evaluating situations and in making decisions.  Ability to follow standard operating procedures.  Ability to work independently and with a team.  Ability to meet project deadlines.  Must be highly customer service driven and reliable.  Must have strong PC skills.  Ability to diagnose, troubleshoot, and resolve software, hardware and network problems.

    Physical Requirements: Constantly sees and hears. Must be able to differentiate colors and see small objects at close range.  Frequently climbs, drives, twists body, reads, squats, crouches, crawls, writes by hand, speaks, stands, walks, sits, stoops, uses physical dexterity, bends, carries objects weighing up to 25 lbs., pushes objects weighing up to 70 lbs., lifts and moves objects weighing up to 55 lbs.

    Education/Experience:  Associate or Bachelor of Science degree in Computer Science, Information Technology or related field preferred.  Three (3) years of Help Desk experience preferred.
    Must possess a valid Class C driver's license with a good driving record.  Other state valid Driver's License equivalent to Texas Class C with a good driving record will be considered.  Texas state law requires within 30 days of residency, you must possess a valid Texas driver's license.  Applicant must submit a resume to be considered for position.  Applicant selected for hire shall be subject to polygraph, criminal history background check, and a drug/alcohol screen test.

    The City of Beaumont provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.  In addition, The City of Beaumont will provide reasonable accommodations for qualified individuals with disabilities.  To request a reasonable accommodation or other assistance contact a Human Resources representative at (409) 880-3777 or through RELAY Texas at 1-800-735-2989 or mail your request to P.O. Box 3827, Beaumont, Texas 77704.

    The City may consider all related education and/or experience in determining the applicant's minimum qualifications and starting salary.
  • 2 Days Ago

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Help desk specialist
  • Creative Financial Staffing
  • Beaumont, TX FULL_TIME
  • Help Desk Specialist (Short-Term Contract) Why join this organization as a Help Desk Specialist? Competitive Compensation Free Onsite Parking! Lots of federal holidays. Great team and company culture!...
  • 5 Days Ago

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Help Desk Technician
  • Harbor Healthcare System
  • Beaumont, TX FULL_TIME
  • We are currently seeking qualified candidates for a full time Help Desk Technician position in the Beaumont area. Job Description: Harbor Healthcare is looking for a Help Desk Technician to join a sma...
  • 9 Days Ago

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Help Desk Technician - Full Time - Beaumont
  • Harbor Healthcare System
  • Beaumont, TX FULL_TIME
  • We are currently seeking qualified candidates for a full time Help Desk Technician position in the Beaumont area. Job Description: Harbor Healthcare is looking for a Help Desk Technician to join a sma...
  • 15 Days Ago

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Vocational Trainer
  • Sullivan Help Center
  • Liberty, TX CONTRACTOR,PART_TIME
  • We are looking for a professional competent Vocational Trainer to train disabled youth in a school setting. The Vocational Trainer will train the students on various subjects relating to entering the ...
  • 16 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Beaumont, TX OTHER
  • Store LocationUS-TX-Beaumont Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfec...
  • 20 Days Ago

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0 Help Desk Manager jobs found in Beaumont, TX area

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Devops Engineer
  • Syms Strategic Group, LLC (SSG)
  • Beaumont, TX
  • Syms Strategic Group (SSG) is seeking a talented DevOps Engineer Please join SSG on this large, highly complex nationwid...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Beaumont, TX
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Desktop Support Engineer
  • CYNET SYSTEMS
  • Beaumont, TX
  • Job Description: An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagno...
  • 3/27/2024 12:00:00 AM

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Regional IT Support
  • EyeSouth Partners
  • Beaumont, TX
  • Company Overview: Headquartered in Atlanta, Georgia, EyeSouth Partners is a premier network of integrated eye care pract...
  • 3/26/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Beaumont, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

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Technical Writer
  • CDI Engineering Solutions
  • Port Neches, TX
  • IE Specialist Pt. Neches, TX Long term in plant assignment offering competitive pay, benefits and more! “Together We Mak...
  • 3/25/2024 12:00:00 AM

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Restaurant Manager>
  • Raising Cane's
  • Nederland, TX
  • Raising Cane's - 3324 Highway 365 [Restaurant Supervisor] As a Restaurant Manager at Raising Cane's, you'll: Monitor cle...
  • 3/24/2024 12:00:00 AM

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Sales Associate - 24H150
  • Carter's/OshKosh
  • Beaumont, TX
  • QUESTIONNAIRE-3-52 954 **Employee Type:** Regular **If you are** **a CURRENT Carters** **employee, you MUST apply throug...
  • 3/24/2024 12:00:00 AM

Beaumont (/ˈboʊmɒnt/ BOH-mont) is a city in and the county seat of Jefferson County, Texas, in the United States, within the Beaumont–Port Arthur Metropolitan Statistical Area. Located in Southeast Texas on the Neches River about 85 miles (137 km) east of Houston (city center to city center), Beaumont had a population of 117,267 at the time of the 2010 census, making it the thirtieth-most populous city in the state of Texas. Beaumont was founded as a town in 1835. The early European–American settlement had an economy based on the development of lumber, farming, and port industries. In 1892, Jo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$101,894 to $134,511
Beaumont, Texas area prices
were up 1.2% from a year ago

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