Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Customer Support Representative must have excellent customer service while maintaining attention to detail. Representatives will be assisting customers with Wi-Fi issues while on campground, training is provided and paid.
Pay: $16/hr
Shifts: 8am - 4pm *weekend availability is required*
Location: Addison
Spots available: 1-2
We offer competitive pay, growth opportunities, and a comprehensive benefits package including health insurance and technical support education/certification reimbursement!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
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