Help Desk Manager jobs in Kentucky

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

G
Help Desk Operations Manager
  • Govcio LLC
  • Fort Knox, KY FULL_TIME
  • Overview

    GovCIO is currently hiring for a Help Desk Operations Manager. This position will be located in Fort Knox and will be an on site position.

    Responsibilities

     

    The ideal candidate should be experienced in all phases of software systems and application development:

    • Ensures optimal application functionality by configuring systems and applications.
    • Prioritizes customer queries and escalating serious technical issues to developers.
    • Documents error reports, monitoring performance metrics, and developing general terminology/processes.
    • Relays application functionality feedback from customers to developers.
    • Gathers, analyzes, and summarizes information and trends to prepare technical reports.
    • Acts independently under general direction. Provides technical assistance and advice on complex activities. Formulates/defines specifications, develops/modifies/maintains complex systems and subsystems, using vendor engineering releases and utilities for overall operational systems.
    • Reviews and resolves processing problems, coordinates work with programmers and engineers, and orients users to new systems.
    • Works with considerable freedom to make decisions on the techniques and approaches to be used. Prepares recommendations for system improvements for management and user consideration.
    • Assists all engineers in technical operations and ensure utilization of all tools efficiently and prepare all required repair documents and ensure compliance to all organization guidelines.

     

    Qualifications

    High School with 6 - 9 years (or commensurate experience)Required Skills and Experience:

    • Minimum 5 yrs experience in Help Desk Operations with heavy emphasis in customer service
    • Minimum 3 yrs experience in a role demonstratingknowledge of DODbenefits and personnel data processes
    • Exceptional interpersonal, customer servive, problem solving
    • Verbal and written communication skills, and conflict resolution skills
    • Clearance Required: Secret

    Company Overview

    GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

     

    Posted Pay Range

     

    The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

    Posted Salary Range

    USD $80,000.00 - USD $110,000.00 /Yr.
  • 2 Months Ago

M
Help Desk Technician #580641023CX
  • Meyer Tool Inc.
  • Erlanger, KY FULL_TIME
  • Job Description:Responsible for providing support, communication and records for repairs, troubleshooting, analyzing and maintaining the computer system, terminal, network, and peripheral equipment re...
  • 18 Days Ago

H
Help Desk Technician
  • Harvey Nash
  • KY, KY FULL_TIME
  • The Hardware Transfer team will be handling all hardware transfers, and the coordinating and routing team is responsible for dispatching and routing technicians and work orders. Selected candidates mu...
  • 19 Days Ago

O
Help desk technician
  • Open Systems Technologies
  • Louisville, KY FULL_TIME
  • IT / Help Desk Support$21-28 / HR Based on Experience (40 Hours a Week)Louisville, KY 40202POSITION PURPOSE : Systems Technician will be primarily responsible for administering end user hosting enviro...
  • 21 Days Ago

C
Help Desk / Network Analyst
  • Confidential
  • Kentucky, KY FULL_TIME
  • Help Desk / Network Analyst II-III8:30am – 5:00pm Monday –FridayOur client has an immediate opening for an EXPERIENCED Help Desk / Network Analyst II-III to fill a highly active, hands-on position. We...
  • 21 Days Ago

S
Help desk support
  • Skiltrek
  • Louisville, KY FULL_TIME
  • Description : Skiltrek is Looking for a Help Desk Support Analyst. Will be providing customer service and technical support for End Users PCs and hardware. You will be fielding calls from various type...
  • 22 Days Ago

P
IT Help Desk Manager
  • PDC Technologies
  • Fort Lauderdale, FL
  • Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
  • 3/28/2024 12:00:00 AM

B
Help Desk Manager
  • Bibliotheca
  • Oakdale, MN
  • Company Description For over 50 years, Bibliotheca has been partnering with libraries worldwide to reimagine how they fu...
  • 3/28/2024 12:00:00 AM

A
Help Desk Manager
  • Anchor Point Technology Resources
  • Indianapolis, IN
  • Job Description: The Helpdesk Manager is a driven, organized, and energetic individual looking to make an impact. The He...
  • 3/26/2024 12:00:00 AM

L
Help Desk Manager
  • Ledgent Technology
  • Oakdale, MN
  • Summary: We are seeking a talented and experienced Help Desk Manager to join our team. The ideal candidate will have 3-5...
  • 3/25/2024 12:00:00 AM

S
Help Desk Manager
  • Saxon Global
  • Plano, TX
  • Our Client is looking for HelpDesk Manager Role, who has got some experience in Project Coordination Due to the Nature o...
  • 3/25/2024 12:00:00 AM

S
Help Desk Manager
  • Steel Warehouse
  • South Bend, IN
  • Job Summary: As a Help Desk Manager, you will lead a team of skilled support professionals dedicated to providing except...
  • 3/24/2024 12:00:00 AM

S
Help Desk Manager
  • Segrera Associates
  • Responsibilities Oversee and Manage Dispatch and Service Desk Team Contribute to the creation of standards and best prac...
  • 3/24/2024 12:00:00 AM

L
Help Desk Manager
  • Leidos
  • Camp Springs, MD
  • Description The Leidos Digital Modernization sector has an opportunity for a Help Desk Manager supporting Air Force user...
  • 3/15/2024 12:00:00 AM

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$98,858 to $130,503

Help Desk Manager in La Crosse, WI
We are looking for a very proactive and customer-service oriented manager that has strong project management skills and can bring structure and consistency.
January 17, 2020
Help Desk Manager in Youngstown, OH
We are seeking a Senior Help Desk Manager to join our proposal supporting Department of State Information Technology Enterprise Operations Support contract.
January 18, 2020
Help Desk Manager in Bremerton, WA
CA Service Manager offers integration with the following business systems and applications.
December 06, 2019