Help Desk Manager jobs in Merrimack, NH

RdF Corporation, a leading temperature sensor technology manufacturer for over sixty years, located in Hudson, New Hampshire, seeks a Helpdesk candidate to troubleshoot software problems to resolution or escalate problems to the programmer or off-site support. Provide technical and end-user support for the desktop operating systems and applications, network connections and web applications. Manage RdF networks, in-house systems and backup management. Create accounts and assign rights and permissions to file shares, assign and remove users from permission groups, register computers on RdF network, reset account passwords, software duplications and distribution, maintain software compliance database and asset inventory, create email account aliases, and assist with special projects. Support and train users on a ide range of software including Windows and in-house/MRP Systems, email, network applications, word processing, spreadsheet, calendaring, database. web and multimedia applications. Evaluate users' computing needs and assist with hardware and software choices to meet those needs. Troubleshoot, repair and replace hardware for PC systems as well as printers. Assist with programming needs.

Requires a Bachelor's Degree in Computer Science or equivalent from an accredited four year college or university.

Job Type: Full-time

Pay: $15.81 - $19.04 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person