Help Desk Manager jobs in Myrtle Beach, SC

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician
  • Capital Vacations
  • Myrtle, SC FULL_TIME
  • Capital Vacations - Join Our Team as a Help Desk Technician in the Thriving Hospitality Industry!

    Are you a tech-savvy problem solver with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities for growth? If so, we have the perfect opportunity for you!

    About Us:

    At Capital Vacations, we are leaders in the dynamic and exciting timeshare industry. Our mission is to create unforgettable vacation experiences for our valued clients, and our team of dedicated professionals plays a crucial role in achieving this goal. As we continue to expand our operations, we are searching for an exceptional Help Desk Technician to join our talented team.

    Job Title: Help Desk Technician Location: Myrtle Beach, SC Employment Type: Full-Time

    Key Responsibilities:

    • Provide friendly and efficient technical support to our clients, ensuring their issues are resolved with speed and accuracy.
    • Diagnose and troubleshoot software, hardware, and network-related problems, leaving no stone unturned to find the best solutions.
    • Collaborate with our expert team to escalate complex issues and ensure seamless communication to deliver an exceptional customer experience.
    • Assist in maintaining our computer systems, updating software, and performing regular system maintenance tasks to ensure optimum performance.
    • Deliver training and support to users, empowering them to harness the full potential of our cutting-edge technology.

    Key Requirements:

    • Associate's or Bachelor's degree in Information Technology or related field.
    • Demonstrated experience (2 years) in a help desk or technical support role, showcasing your ability to tackle various technical challenges.
    • Excellent communication skills to engage and empathize with clients, making them feel heard and valued.
    • A true passion for technology, staying up-to-date with the latest trends, and continuously seeking ways to enhance your technical expertise.
    • Strong problem-solving skills, always eager to take on new challenges and learn from them.
    • Flexibility to work occasional weekends and holidays, ensuring we are always available to support our clients' needs.
    • A team player mentality with the ability to work independently and collaboratively when required.

    Why Join Capital Vacations?

    1. Impactful Work: Your efforts will directly contribute to creating unforgettable vacation experiences for our clients, making a difference in their lives.
    2. Growth Opportunities: We believe in investing in our team's development, offering training and mentorship programs to help you reach your full potential.
    3. Thriving Environment: Embrace a collaborative, supportive, and inclusive workplace culture that values diversity and innovation.
    4. Competitive Compensation: Enjoy a competitive salary and benefits package, recognizing the value of your hard work and dedication.
    5. Cutting-Edge Technology: Work with state-of-the-art technology, allowing you to stay at the forefront of the industry.

    Join our team of dedicated professionals, where you will be valued for your skills and expertise, and your growth potential is limitless. If you are ready to take your career to new heights in the vibrant timeshare industry, we invite you to apply now!

    How to Apply:

    To seize this exciting opportunity, please submit your updated resume and a compelling cover letter highlighting your relevant experience. Let us know what excites you about the prospect of joining our team, and we look forward to discussing your potential role at Capital Vacations.

    Capital Vacations is an equal opportunity employer and encourages candidates from all backgrounds to apply.

    Application Deadline: 8/18/23

  • Just Posted

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Evening Front Desk Manager
  • The Breakers Resort
  • Myrtle, SC FULL_TIME
  • Overview We are looking for a hospitality & guest service professional with proven front office management skills to join the team! As an Evening Manager, you will be responsible for all front desk, l...
  • 12 Days Ago

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Front Desk Receipts Manager
  • Lexington Treatment Specialists
  • Myrtle, SC FULL_TIME
  • Job Details:Position: Front Desk Daily Receipts ManagerPay: $13.00 - $16.00 / hr, depending on experience.Business Hours: Monday - Friday 4:45 am - 11:00 am, Saturday: 5:45 am - 8:00 am.Schedule: FT, ...
  • 3 Days Ago

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Front Desk Manager
  • Country Inn & Suites Murrells Inlet
  • Murrells Inlet, SC FULL_TIME
  • Responsibilities:- Manage the front desk and ensure smooth operations- Answer and direct phone calls using a multi-line phone system- Greet and assist visitors in a professional and friendly manner- H...
  • 19 Days Ago

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Front Desk Manager
  • Holiday Inn Express and Suites
  • Florence, SC FULL_TIME
  • Responsibilities: - Manage the front desk operations and ensure smooth check-in and check-out processes - Provide exceptional guest services and maintain positive guest relations - Handle customer inq...
  • 24 Days Ago

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Front Desk Manager
  • Dog Boarding at the Beach
  • Myrtle, SC FULL_TIME
  • Dog Boarding At The Beach in Myrtle Beach, SC is looking for one front desk manager to join our 15 person strong team. We are located on 401 Tyner St. Our ideal candidate is a self-starter, punctual, ...
  • 1 Month Ago

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0 Help Desk Manager jobs found in Myrtle Beach, SC area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Myrtle Beach, SC
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Murrells Inlet, SC
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Conway, SC
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Myrtle Beach, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/16/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Murrells Inlet, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/16/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Conway, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/16/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Myrtle Beach, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/15/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Murrells Inlet, SC
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/15/2024 12:00:00 AM

Myrtle Beach is a coastal city on the East Coast of the United States in Horry County, South Carolina. It is in the center of a large and continuous 60-mile (97 km) stretch of beach known as "The Grand Strand" in northeastern South Carolina. Ranked as the second fastest-growing metropolitan area in the country (per 2018 census estimates), Myrtle Beach is one of the major centers of tourism in South Carolina and the United States because of the city's warm subtropical climate and extensive beaches, attracting an estimated 14 million visitors each year. As of the 2010 census, the population of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$94,997 to $125,407
Myrtle Beach, South Carolina area prices
were up 1.5% from a year ago

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