Help Desk Manager jobs in Myrtle Beach, SC
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Dove Technologies, Inc
-
Florence, SC
FULL_TIME
-
Overview:
We are seeking a Help Desk Manager for a Call Center. As a Call Center Manager, you will be responsible for providing assistance to receptionist and dispatchers to ensure smooth transition from inbound calls through field technician dispatch and resolution.Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide technical support for Printers and Copiers
- Document all customer interactions and resolutions accurately in our ticketing system.
- Follow up with customers to ensure their issues have been resolved to their satisfactionExperience:
- Previous experience as a Help Desk Manager in a call center is required.
- Excellent communication skills, both verbal and written
- Ability to effectively troubleshoot technical issues and provide solutions
- Detail-oriented with strong organizational skillsWe offer competitive pay, comprehensive benefits package, including health insurance, retirement plan, paid time off. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
- 6 Days Ago
- Capital Vacations
-
Myrtle, SC
FULL_TIME
- Capital Vacations - Join Our Team as a Help Desk Technician in the Thriving Hospitality Industry! Are you a tech-savvy problem solver with a passion for providing top-notch customer service? Do you th...
- 3 Days Ago
- Conway Medical Center
-
Conway, SC
FULL_TIME
- Position Summary: The Help Desk Supervisor will oversee the day-to-day operations of the CMC Help Desk Analysts and ensure that end users are receiving the appropriate assistance; This includes the re...
- 29 Days Ago
- Sheraton Myrtle Beach
-
Myrtle, SC
FULL_TIME
- Job Summary The PM Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service...
- Just Posted
- Lexington Treatment Specialists
-
Myrtle, SC
FULL_TIME
- Job Details:Position: Front Desk Daily Receipts ManagerPay: $13.00 - $16.00 / hr, depending on experience.Business Hours: Monday - Friday 4:45 am - 11:00 am, Saturday: 5:45 am - 8:00 am.Schedule: FT, ...
- 6 Days Ago
- Dog Boarding at the Beach
-
Myrtle, SC
FULL_TIME
- Dog Boarding At The Beach in Myrtle Beach, SC is looking for one front desk manager to join our 15 person strong team. We are located on 401 Tyner St. Our ideal candidate is a self-starter, punctual, ...
- 7 Days Ago
- Current Active Filter
- Myrtle Beach, SC
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Manager jobs found in Myrtle Beach, SC area
About Myrtle Beach, South Carolina
were up 1.5% from a year ago