Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Capital Vacations - Join Our Team as a Help Desk Technician in the Thriving Hospitality Industry!
Are you a tech-savvy problem solver with a passion for providing top-notch customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities for growth? If so, we have the perfect opportunity for you!
About Us:
At Capital Vacations, we are leaders in the dynamic and exciting timeshare industry. Our mission is to create unforgettable vacation experiences for our valued clients, and our team of dedicated professionals plays a crucial role in achieving this goal. As we continue to expand our operations, we are searching for an exceptional Help Desk Technician to join our talented team.
Job Title: Help Desk Technician Location: Myrtle Beach, SC Employment Type: Full-Time
Key Responsibilities:
Key Requirements:
Why Join Capital Vacations?
Join our team of dedicated professionals, where you will be valued for your skills and expertise, and your growth potential is limitless. If you are ready to take your career to new heights in the vibrant timeshare industry, we invite you to apply now!
How to Apply:
To seize this exciting opportunity, please submit your updated resume and a compelling cover letter highlighting your relevant experience. Let us know what excites you about the prospect of joining our team, and we look forward to discussing your potential role at Capital Vacations.
Capital Vacations is an equal opportunity employer and encourages candidates from all backgrounds to apply.
Application Deadline: 8/18/23
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