Help Desk Manager jobs in San Antonio, TX

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Sr. Help Desk Specialist
  • Govcio LLC
  • San Antonio, TX FULL_TIME
  • Overview

    GovCIO is currently hiring for a Sr. Help Desk Specialist. This position will be located in San Antonio, TX. The ideal candidate can resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. 

    Responsibilities

    • Resolves technical problems and answers queries by telephone or e-mail in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems
    • Diagnoses, identifies, isolates and analyzes problems utilizing guidelines and prescribed solutions
    • May route calls to product line specialists
    • Maintains and updates records and tracking databases
    • Alerts management to recurring problems and patterns of problems
    • Responsible for investigating and identifying computer hardware and software related problems
    • Effectively communicates step-by-step solutions to end-users
    • May need to communicate with software and hardware specialists for solutions
    • Records solutions into database for other Help Desk professionals
    • Redirects issues to appropriate resource if necessary
    • Must be knowledgeable of current technological issues and advancements.

     

    Qualifications

    • Associate’s with 5 -8 years (or commensurate experience) of help desk support experience
    • Considerable knowledge of the job. Complete understanding of the general and detailed aspects of the job, and its application
    • Provides technical solutions to a wide range of difficult problems
    • Solutions are imaginative, thorough, practicable, and consistent with organization objectives
    • Works under only general direction. Independently determines and develops approach to solutions. Work is reviewed upon completion for adequacy in meeting objectives
    • Contributes to the completion of specific programs and projects
    • Failure to obtain results would typically result in serious program delays and considerable expenditure of resources
    • Clearance Requirements: Public Trust

    AOUSC

    Company Overview

    GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

     

    Posted Pay Range

     

    The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

    Posted Salary Range

    USD $45,000.00 - USD $70,000.00 /Yr.
  • 20 Days Ago

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Help Desk Specialist
  • OBXtek Inc.
  • San Antonio, TX FULL_TIME
  • Responsibilities OBXtek is looking for Help Desk Specialist at the US Naval Academy Information Technology Services to provide excellent customer-oriented assistance and Repair Shop support. This posi...
  • 20 Days Ago

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Help Desk Technician I
  • Planned Systems International, Inc.
  • San Antonio, TX OTHER
  • Overview Planned Systems International is seeking multiple candidates for a local Help Desk Services project. This project will support an educational campus of multiple buildings with Help Desk, Desk...
  • 22 Days Ago

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Help Desk Technician
  • Our Team
  • San Antonio, TX FULL_TIME
  • Position Summary:The Tier 1 Technical Support Technician receives calls and emails from customers concerning problems with various hardware and Xpient Software systems. Each call and email received wi...
  • 24 Days Ago

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Telecommunications Network Help Desk
  • Cherokee Federal
  • San Antonio, TX FULL_TIME
  • Telecommunications Network Help Desk Please Note: This position is pending a contract award. If you are interested in a future with Cherokee Federal, APPLY TODAY! Although this is not an approved posi...
  • Just Posted

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Help Desk Support Technician
  • Velonex Technologies
  • San Antonio, TX FULL_TIME
  • Do you like fast-paced, ever-changing challenges, a diverse technical environment and want to provide the highest-level service to each of our clients? Want to work for a company awarded the "MSP-501 ...
  • 1 Day Ago

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0 Help Desk Manager jobs found in San Antonio, TX area

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Technical Project Manager - Workday/HCM
  • HEB
  • San Antonio, TX
  • Responsibilities: ESSENTIAL FUNCTIONS AND PROCESS RESPONSIBILITIES (Other duties may be assigned as necessary) Project M...
  • 3/28/2024 12:00:00 AM

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Clinical Laboratory Support Manager (Multispecialty & Research Hospital)
  • UT Health San Antonio
  • Job Overview: UT Health San Antonio is broadening its reach in clinical care with the opening of the new UT Health San A...
  • 3/27/2024 12:00:00 AM

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Support Center (Service Desk) Manager
  • Contact Government Services, LLC
  • San Antonio, TX
  • Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is se...
  • 3/27/2024 12:00:00 AM

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Sr. Technical Project Manager - San Antonio, TX
  • H-E-B
  • San Antonio, TX
  • Responsibilities: What you'll be doing: - Sr. Project Managers should have deep systems implementation experience which ...
  • 3/27/2024 12:00:00 AM

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Remote Support Team Manager
  • The ITSC
  • San Antonio, TX
  • Job Description Job Description OPPORTUNITY: Become part of a newly created team of Support Managers leading IT techs in...
  • 3/26/2024 12:00:00 AM

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Cross Platform Senior Developer
  • Credit Human
  • San Antonio, TX
  • We are seeking a Cross Platform Senior Developer for the Applications Development Department. This position is to assist...
  • 3/25/2024 12:00:00 AM

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Consulting Application Engineer
  • Schneider Electric
  • San Antonio, TX
  • Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 160,000...
  • 3/25/2024 12:00:00 AM

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Staff Systems Developer - MES & Controls - San Antonio, TX
  • H-E-B
  • San Antonio, TX
  • Responsibilities: Since H-E-B Digital Technology's inception, we've been investing heavily in our customers' digital exp...
  • 3/24/2024 12:00:00 AM

San Antonio (/ˌsæn ænˈtoʊnioʊ/; from Spanish, "Saint Anthony"), officially the City of San Antonio, is the seventh-most populous city in the United States, and the second-most populous city in both Texas and the Southern United States, with more than 1.5 million residents. Founded as a Spanish mission and colonial outpost in 1718, the city became the first chartered civil settlement in present-day Texas in 1731. The area was still part of the Spanish Empire, and later of the Mexican Republic. Today it is the state's oldest municipality. The city's deep history is contrasted with its rapid rec...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$101,317 to $133,749
San Antonio, Texas area prices
were up 1.2% from a year ago

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