Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
SafeRack designs and manufactures advanced products that increase safety and boost productivity around the globe. We innovate new products and processes for our customers that drive safer, smarter, and more effective solutions.
Our company continues to grow so we’re looking for a talented individual to join our Engineering Team as an IT Help Desk Specialist at our Andrews, SC office.
The position is responsible for first level problem determination, ticket recording, problem resolution, documenting & updating standard processes and problem escalation from Information Technology end-users.
This position is not eligible for immigration sponsorship.
Outside recruiters do not contact.
Perks for our employees:
Our culture is best in class too!
At SafeRack, we understand that an industry leading company is not built by one person. It takes an entire team united for a bigger purpose. This is why we believe in a company culture that values your effort and provides you with the resources you need to provide high-quality service. Your experience and expertise are highly valued, your contributions are recognized, and your professional goals are supported.
Responsibilities:
Requirements
Schedule: Monday-Friday typically 8 hours per day
IT Support Specialist, Help Desk Support Specialist, Field Service Tech, Data Support Specialist, IT Support Analyst, Help Desk Tech, Computer Tech, Technical Support
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0 Help Desk Manager jobs found in Sumter, SC area