Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Starting pay at $18/hr DOE bonus
Two positions open
Flexible schedule, with the ability to be scheduled for any shift in a 24 hour period any day of the week
Want to help build the coolest convenience-experience on the planet? Join Maverik as one of our Retail Help Desk Agents and make a different for our retail team members! As the Retail Help Desk Agent, you will be responsible for answering inquiries via email/phone and providing technical systems support to our varying team members throughout the Maverik footprint. Bring your skills, talents, and drive to Maverik, and we'll give you a great place to work and rewarding career.
What You'll Do:
What We're Looking For:
Team Member Competencies:
Maverik/Kum & Go is an equal opportunity employer and an inclusive environment. We encourage all candidates to apply.