Help Desk Manager jobs in West Virginia
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- ASC
-
Washington, WV
FULL_TIME
-
Responsibilities: - Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person - Diagnose and resolve hardware, software, and network issues - Install, configure, and maintain computer systems and software applications - Set up and troubleshoot mobile devices for employees - Assist with user account management in Active Directory - Collaborate with other IT teams to escalate and resolve complex issues - Document all support activities and resolutions in a ticketing system Experience: - 2 years of experience in a help desk or technical support role - Strong knowledge of TCP/IP networking protocols - Proficiency in Windows operating systems (Windows 7, 8, 10) - Familiarity with mobile devices (iOS, Android) and their configuration - Experience providing IT support in a Linux environment is a plus - Knowledge of help desk ticketing systems and remote desktop tools - Understanding of firewall concepts and basic troubleshooting - Familiarity with Windows Server administration and Active Directory We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and contribute to the success of our organization. Note: Please do not include any contact information in the job description.
Job Type: Full-time
Pay: $15.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Schedule:
- 8 hour shift
Ability to Relocate:
- Washington, WV 26181: Relocate before starting work (Required)
Work Location: In person
- Just Posted
- Patriot, LLC
-
Kearneysville, WV
FULL_TIME
- Patriot, LLC is looking to add Help Desk Specialists to our team in Kearneysville, WV. As a Help Desk Specialist the ideal candidate will provide Tier II and III technical software, problem resolution...
- 4 Days Ago
- Robert Half
-
Delray, WV
OTHER
- Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer sy...
- 5 Days Ago
- CAS Cable
-
Dunbar, WV
FULL_TIME
- Experienced broadband technical support needed for local cable, internet, and phone company. Must meet customer needs and expectations while maintaining a friendly and professional demeanor at all tim...
- 14 Days Ago
- GABRIEL BROTHERS INC
-
Morgantown, WV
FULL_TIME
- To see the full job description, please click the link below: IT Helpdesk Specialist Full-Time Careers at Gabe’s Offer: Flexible SchedulesEmployee Discount and Assistance ProgramWide Range of Employee...
- 1 Month Ago
- West Virginia University Hospital, Inc
-
Morgantown, WV
FULL_TIME
- Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
- 28 Days Ago
Help Desk Manager jobs at Popular Companies
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/26/2024 12:00:00 AM
- AgCareers.com
-
Escondido, CA
- Compensation The compensation for this exempt position will range from $90K - $120K annually based on qualifications and...
- 4/26/2024 12:00:00 AM
- Stinson
-
Minneapolis, MN
- Summary The primary function of the Help Desk Manager is to manage the performance of the desktop support team to ensure...
- 4/26/2024 12:00:00 AM
- Addison Group
-
Nashville, TN
- Help Desk Manager Hybrid - 3 days onsite and 2 days remote - Nashville Direct Hire - $100,000-110,000k/yr + 10% bonus M-...
- 4/26/2024 12:00:00 AM
- Vc5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/25/2024 12:00:00 AM
- VC5 Consulting
-
Chicago, IL
- Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Servic...
- 4/23/2024 12:00:00 AM
- PDC Technologies
-
Fort Lauderdale, FL
- Job Description Job Description The IT Helpdesk Manager is responsible for providing leadership for the IT helpdesk staf...
- 4/23/2024 12:00:00 AM
- SNI Technology
-
Fort Lauderdale, FL
- Help Desk Manager Job description SNI Technologies is seeking a dynamic and tech-savvy individual to join our clients te...
- 4/22/2024 12:00:00 AM