Help Desk Supervisor jobs in Alabama
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Bousquet Holstein
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Range, AL
FULL_TIME
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Bousquet Holstein PLLC is a versatile law firm with offices in Syracuse and Ithaca, representing clients across many industries. The firm’s clientele is comprised of businesses and individual clients for whom we provide legal advice and counsel on a broad range of matters covering more than 30 different practice areas.
Our mission and core beliefs are the guiding principles of our firm and determine how we practice law, respect and serve our clients, support our attorneys and staff, and achieve our goals and those of our clients. Our firm’s identity is grounded in the value of teamwork and respect for everyone’s individual contributions — and we are committed to fostering a diverse workplace that reflects the communities in which our clients and employees live and work.
With a history of over 60 years serving the Syracuse area, our firm feels a profound commitment to our community. This responsibility is a pillar of our company culture, and the contributions we collectively and individually make to our community are an integral part of who we are.
Bousquet Holstein PLLC currently has the following job opportunities available. For questions or inquiries regarding attorney positions, please contact Samantha Kasmarek, Director of Attorney Recruitment & Development at skasmarek@bhlawpllc.com. For inquiries on all other positions please contact Human Resources at HR@bhlawpllc.com. All inquiries will be kept confidential.
IT Help Desk TechnicianSalary Range: $25/Hr – $31/Hr.
The Help Desk Technician is responsible for providing timely and applicable technical assistance for all hardware, software and computer systems used throughout the Firm. This position is the first point of contact for any IT concerns or issues which include maintaining overall daily performance of the computer systems, setting up computer peripherals for employees and new hires, and effectively communicating with co-workers in the IT department to determine the best solution.
Preferred candidate will minimally have an Associate’s Degree in Computer Science or related field and 3 years of proven IT experience, or the equivalent of education and experience. Proficiency in Windows 10 Operating System and Microsoft Office products. Other preferred technology experience: Office 365, iManage/Filesite, Adobe Acrobat, Aderant EAPro, ZoomPhone Systems, HP Printers, Ricoh Copiers, Conference room setup including televisions and projectors.
To apply, please submit your resume and cover letter to Lisa Bachar, Director of Human Resources, at lbachar@bhlawpllc.com. Individuals from historically under-represented groups within in the legal community are encouraged to apply.
- 14 Days Ago
- C Spire
-
Dothan, AL
FULL_TIME
- Overview: ***This position will require day and night availability for scheduling*** We are looking for a competent Help Desk Technician to provide fast and useful technical assistance on phone servic...
- 15 Days Ago
- Jobs | Media Fusion, Inc. | Huntsville, AL
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Ecke Huntsvile, AL
FULL_TIME
- Job Title Lead Help Desk Analyst Shift Type N/A Education Associate Degree Location Ecke Huntsvile, AL - Huntsville, AL 35816 US (Primary) Career Level Intermediate Category Information Technology Job...
- 18 Days Ago
- ignitenow
-
Huntsville, AL
FULL_TIME
- Job Title HELP DESK SERVICE SPECIALIST Location Huntsville, AL US (Primary) Category Information Technology Job Type Full-Time Career Level Entry Level Education Associate Degree Security Clearance Re...
- 18 Days Ago
- Media Fusion
-
Huntsville, AL
FULL_TIME
- PCI Federal Services LLC has a passion for our team members and their personal mission for success. We offer excellent insurance, leave, and developmental benefits, along with some flexibility for rem...
- 19 Days Ago
- ignitenow
-
Huntsville, AL
FULL_TIME
- Job Title HELP DESK TECHNICIAN II Location Huntsville, AL US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education Associate Degree Security Cle...
- 1 Day Ago
Help Desk Supervisor jobs at Popular Companies
- AITHERAS, LLC
-
Washington, DC
- Job Description Job Description Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washi...
- 4/23/2024 12:00:00 AM
- B&L PC SOLUTIONS INC
-
Hauppauge, NY
- Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
- 4/23/2024 12:00:00 AM
- Imagine Staffing Technology An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/23/2024 12:00:00 AM
- Nana Regional Corporation
-
Dayton, OH
- OverviewWork Where it MattersAkima Global Technology (AGT), an Akima company, is not just another federal IT contractor....
- 4/22/2024 12:00:00 AM
- Kingscott Associates
-
Kalamazoo, MI
- The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
- 4/22/2024 12:00:00 AM
- Imagine Staffing Technology, An Imagine Company
-
Buffalo, NY
- IT Service Desk Coordinator Duration: 3-4 months (may extend or convert to full-time) Location: Buffalo, NY onsite Pay R...
- 4/22/2024 12:00:00 AM
- Felician Sisters of North America
-
Livonia, MI
- Job Description Job Description Are you interested in using your IT Support skills to give back to those who have dedica...
- 4/20/2024 12:00:00 AM
- AITHERAS, LLC
-
Washington, DC
- Position: Help Desk Supervisor/Senior Trainer Location: 950 Pennsylvania Avenue NW Washington, DC 20530 Type: Full-time,...
- 4/19/2024 12:00:00 AM