Help Desk Supervisor jobs in Anderson, SC
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
Help Desk Specialist
- Amsive
-
Greenville, SC
FULL_TIME
-
Who We Are
At Amsive, our people are our first priority. We’re a full-service performance marketing agency offering services across the entire direct and digital marketing landscape. We have been a leader in print production for over 40 years. Our team brings innovative marketing materials to life through world-class print production and operations management.
We invest in you with on-the-job training, competitive benefits, paid holidays, paid time off, and career advancement opportunities across our agency. Amsive cares about the results of our work and team-wide collaboration. We foster big ideas with printing facilities that are temperature controlled, bright, and clean.
Join a team that takes pride in its work, knowing that results matter as we boldly advance the future of print marketing together. Explore our culture.
**This is an ONSITE role working daily at our at 1224 Poinsett Hwy, Greenville, SC 29609 location
**We regret to inform you that currently, Amsive DOES NOT provide sponsorship opportunities.
What we are looking for:
The Help Desk Specialist will be responsible for providing technical support to clients experiencing computer hardware and software issues. They will respond to queries, isolate problems, troubleshoot issues, and implement solutions. The ideal candidate will have a proven track record of providing excellent customer service and technical support. The Help Desk Specialist will play a crucial role in maintaining high levels of customer satisfaction and contributing to the overall efficiency of the organization.
Responsibilities:- Providing first level contact and resolutions to customer issues.
- Properly escalating unresolved queries to the next level of support.
- Tracking, routing, and redirecting problems to correct resources.
- Walking customers through a problem-solving process.
- Following up with customers, providing feedback and seeing problems through to resolution.
- Utilizing excellent customer service skills and exceeding customers’ expectations.
- Ensuring proper recording, documentation, and closure.
- Recommending procedure modifications or improvements.
- Preserving and growing your knowledge of help desk procedures, products, and services.
- Participation in after-hours and weekend support.
- 2 year of proven working experience in providing Help Desk support or in a similar role.
- Proficiency in English.
- Knowledge of Windows and Apple operating systems.
- Working knowledge of help desk software, databases, and network issues.
- Strong client-facing communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service-oriented mindset.
- Demonstrates strong attention to detail.
- Associates degree in information technology, Computer Science, or equivalent work experience.
- Familiarity with ticketing systems and remote support tools.
- Basic knowledge of ITIL practices is a plus.
- Certifications such as CompTIA A , Microsoft Certified IT Professional (MCITP), or similar are advantageous.
Work Environment: Work in office environment as a member of the Information Technology team. Interaction and support across all locations.
Physical Demands: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and copiers.
Position Type: This is a full-time position. The hours are generally 8:30-5:30 Monday through Friday.
Travel: As needed to support Enterprise infrastructure.
Required Education: AS/BA/BS in Information Technology, Computer Science, or a related discipline, CCNA (Cisco Certified Network Administrator), VCP (VMware Certified Professional), MCP (Microsoft Certified Professional), or equivalent work experience.
Preferred Education and Experience: Three years of professional experience in an occupational field related to the work assigned to the position, to include professional experience as a dedicated Network Administrator, in a managed service or a medium to large professional environment.
Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.
Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.
As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
- 18 Days Ago
Help Desk Technician
- Global Lending Services
-
Greenville, SC
FULL_TIME
- Why GLS?Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advan...
- 1 Month Ago
Part Time Help Desk Support
- TEKsystems
-
Greenville, SC
PART_TIME
- Description: A TEKsystems client is looking to add a 100% remote IT Help Desk Support Technician for a PART TIME 6mo contract opportunity. The contract can be extended with potential conversion-they a...
- 1 Month Ago
General Dentist - Anderson, SC / Thursday - Saturday
- Front Desk- Hartwell
-
Anderson, SC
FULL_TIME
- Smith Dental Care is hiring a General Dentist at our Anderson location. We are a unique dental practice with soon-to-be 6 clinical office locations total, open 7 days a week from 8am-8pm. Our clinical...
- 23 Days Ago
Front Desk Supervisor
- Crescent Hotels & Resorts
-
Greenville, SC
FULL_TIME
- ESSENTIAL JOB FUNCTIONS: 1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2. Gre...
- 24 Days Ago
Front Desk Supervisor/Night Auditor
- Marriott
-
Greenville, SC
FULL_TIME
- Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization's policies, procedures and ap...
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0 Help Desk Supervisor jobs found in Anderson, SC area
Overnight Multi-Functional Resort Associate / Common Area Attendant - Wyndham Starr Pass Golf Suites Resort
- Travel + Leisure Co.
-
Starr, SC
- We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation ...
- 4/26/2024 12:00:00 AM
Store Manager
- Extra Space Storage, Inc.
-
Greenville, SC
- As a Store Manager, you will have the opportunity to be part of a diverse team with an excellent company culture. We off...
- 4/26/2024 12:00:00 AM
Front Desk Supervisor ($15/hr)
- Auro Hotels
-
Greenville, SC
- ** Front Desk Supervisor ($15/hr)** **Job Category****:** Front Office **Requisition Number****:** FRONT003081 Showing 1...
- 4/26/2024 12:00:00 AM
Business Administrator
- Tetramer
-
Pendleton, SC
- Located in Pendleton, SC near Clemson University, Tetramer is seeking an experienced Business Administrator to join our ...
- 4/24/2024 12:00:00 AM
SALES ADMIN & CUSTOMER SERVICE SPECIALIST
- ACL Airshop
-
Greenville, SC
- Job Description Job Description For more than 40 years, ACL Airshop has been providing solutions for air cargo transport...
- 4/23/2024 12:00:00 AM
Business Administrator
- Tetramer
-
Pendleton, SC
- Located in Pendleton, SC near Clemson University, Tetramer is seeking an experienced Business Administrator to join our ...
- 4/23/2024 12:00:00 AM
Front Desk Registrar PRN- Urgent Care- Anderson
- Bon Secours
-
Anderson, SC
- Thank you for considering a career at Bon Secours! Primary Function/General Purpose of Position The Front Desk Registrar...
- 4/22/2024 12:00:00 AM
Front Desk Supervisor
- Auro Hotels
-
Greenville, SC
- ** Front Desk Supervisor** **Job Category****:** Front Office **Requisition Number****:** FRONT003252 Showing 1 location...
- 4/22/2024 12:00:00 AM
About Anderson, South Carolina
Anderson is a city in and the county seat of Anderson County, South Carolina, United States. The population was 26,686 at the 2010 census, and the city was the center of an urbanized area of 75,702. It is one of the principal cities in the Greenville-Anderson--Mauldin Metropolitan Statistical Area, which had a population of 824,112 at the 2010 census. It is further included in the larger Greenville-Spartanburg-Anderson, South Carolina Combined Statistical Area, with a total population of 1,266,995, at the 2010 census. Anderson is just off Interstate 85 and is 120 miles (190 km) from Atlanta an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$70,383 to $89,435
Anderson, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Help Desk Supervisor do?
Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020