Help Desk Supervisor jobs in Colorado

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help desk supervisor
  • The Doyle Group
  • Boulder, CO FULL_TIME
  • Help Desk Supervisor (On-site)

    The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top-notch talent and innovative solutions to our clients.

    We specialize in connecting skilled professionals with organizations in various sectors, ensuring seamless integration of technology and expertise.

    Currently, we are seeking a dynamic and experienced Help Desk Supervisor to join our team and support our client in the public sector.

    Overview : As a Help Desk Supervisor, you will play a crucial role in overseeing the day-to-day operations of the help desk team while actively contributing to hands-on tier 1 / 2 / 3 ticket resolution.

    This position requires a candidate with a solid hands on technical background, strong management skills, and experience in vendor management.

    The successful candidate will be responsible for ensuring efficient and effective IT support services for our client.

    Responsibilities

    • Manage and lead a team of help desk professionals, ensuring timely and high-quality resolution of tier 1 / 2 / 3 support tickets.
    • Provide hands-on technical support for complex issues, serving as a subject matter expert in troubleshooting and ticket resolution.
    • Collaborate with internal stakeholders and external vendors to ensure seamless delivery of IT services.
    • Develop and implement best practices for incident management, problem resolution, and customer satisfaction.
    • Monitor help desk performance metrics, analyze trends, and implement continuous improvement initiatives.
    • Conduct regular team meetings, training sessions, and performance reviews to foster professional development.
    • Work closely with the client to understand their specific IT support needs and tailor services accordingly.
    • Manage vendor relationships, negotiate contracts, and ensure compliance with service level agreements (SLAs).
    • Stay current with industry trends and advancements to propose and implement relevant technologies and processes.

    Qualifications :

    • Bachelor's degree in Information Technology, Computer Science, or a related field.
    • Proven experience in a help desk or technical support role, with hands-on tier 1 / 2 / 3 ticket resolution skills.
    • Previous experience in a supervisory or managerial role, demonstrating strong leadership and team-building skills.
    • Excellent communication and interpersonal skills to liaise effectively with team members, clients, and vendors.
    • Vendor management experience, including contract negotiation and performance monitoring.
    • Strong analytical and problem-solving abilities.
    • Certifications such as ITIL, CompTIA A , and Microsoft Certified : Azure Fundamentals are a plus.

    Compensation :

    • Compensation for this role is estimated to be $80,000-$90,000 but will vary depending on experience
    • Last updated : 2024-03-22

  • 4 Days Ago

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Help desk
  • Proven Recruiting
  • Orchard, CO FULL_TIME
  • 00 to $22.00 per hour. Please note this range is an estimate and actual pay may vary based on qualifications and experience. Last updated : 2024-03-07
  • 19 Days Ago

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Help desk
  • Kforce
  • Denver, CO FULL_TIME
  • Kforce has a client that is seeking a Help Desk Tier 2 in Denver, COPrimary Responsibilities : User account administration across a variety of business applications Help Desk Tier 2 will provide direc...
  • 28 Days Ago

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Help desk
  • Mark VII Equipment
  • Arvada, CO FULL_TIME
  • Job Type Full-time Description The Help Desk Advisor is responsible for monitoring car wash system failures and providing technical assistance to minimize down time. Requirements Essential Functions P...
  • 1 Month Ago

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Help desk
  • GDIT
  • Colorado, CO FULL_TIME
  • Job Description : Help Desk Technician - Day Shifts - 0600 to 1400 Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing t...
  • 1 Month Ago

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Help Desk
  • Odyssey Systems Consulting Group, Ltd.
  • Colorado, CO FULL_TIME
  • Position Summary Odyssey Systems has an exciting new opportunity for Help Desk support to Space Systems Command (SSC) Defensive Cyber Operations (DCO) programs in the United States Space Force by oper...
  • Just Posted

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Information Technology Help Desk Supervisor
  • Concero
  • St Louis, MO
  • Under minimal managerial guidance of the CIO, the IS Service Desk Supervisor is responsible for direct oversight of the ...
  • 3/29/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Boulo Solutions
  • Orlando, FL
  • IN-OFFICE | FULL-TIME Boulo Solutions is partnering with an IT company in the pharmacy space looking to hire an IT Help ...
  • 3/29/2024 12:00:00 AM

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/29/2024 12:00:00 AM

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Help Desk Supervisor
  • Vanderhouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/28/2024 12:00:00 AM

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Help Desk Supervisor
  • VanderHouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Supervisor
  • City of New York
  • New York, NY
  • Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging w...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor (First Responders Group)
  • The Doyle Group
  • Boulder, CO
  • Help Desk Supervisor (On-site) The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top...
  • 3/25/2024 12:00:00 AM

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IT Support Services Coordinator (Help Desk Supervisor)
  • Oregon Shakespeare Festival
  • Ashland, OR
  • Job Description Job Description Job Summary: Responsible for managing and coordinating IT Support for the Oregon Shakesp...
  • 3/25/2024 12:00:00 AM

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$76,816 to $97,609

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019