Help Desk Supervisor jobs in Hawaii

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Help Desk
  • Anistar Technologies
  • Honolulu, HI FULL_TIME
  • Position Summary

    This Position requires the following specific technical and professional background : The ideal candidate will have a minimum of 3 years’ experience in helpdesk

    Job Responsibilities :

    • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
    • Provides polite and friendly customer service
    • Support all Cross-Domain solution requirements
    • Stay up-to-date and be familiar with CSfC capability packages
    • Stay up-to-date on CSfC-approved products and versions.

    The ideal candidate will possess the following :

    • 3 years of Helpdesk experience
    • IAT level 2

    Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!

    3 days ago
  • 1 Month Ago

A
Help desk
  • Anistar
  • Honolulu, HI FULL_TIME
  • Job Title : Helpdesk Location : Honolulu, HI Company Summary : Our client is a proven leader in information technology, innovative strategic technical planning, and program management offering a profe...
  • 1 Month Ago

S
Help Desk Specialist
  • Strativia
  • Honolulu, HI FULL_TIME
  • Job Purpose: To provide various levels of support services, including software and hardware troubleshooting, and IT customer support for Tripler Army Medical Center. Responsibilities: Resolve technica...
  • 24 Days Ago

T
Help Desk Technician
  • TEKsystems
  • Honolulu, HI CONTRACTOR
  • TEKsystems is seeking an IT professional to support our local enterprise-level client and is eager to grow their IT career! Are you someone with an IT degree looking to jumpstart your IT career? An ex...
  • 2 Days Ago

C
Help Desk Technician
  • Castalia Systems, LLC
  • Hawaii, HI FULL_TIME
  • Overview Join Our Stellar Team at Castalia Systems! Are you ready to skyrocket your career with us? We're on the lookout for ambitious individuals who are eager to make their mark in a diverse and thr...
  • 15 Days Ago

F
IT Help Desk Technician
  • Feed My People Food Bank
  • Wake Island, HI FULL_TIME
  • IT Help Desk Technician in a services company. Applicants must have working knowledge in the areas of PC maintenance and practical IT/help desk/network support. Good customer service skills are requir...
  • 16 Days Ago

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$79,774 to $101,367

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019