Help Desk Supervisor jobs in Pennsylvania

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Supervisor
  • London Approach
  • Mills, PA FULL_TIME
  • Help Desk Supervisor
    Hybrid - Glenn Mills, PA
    Direct Hire - $75,000
    No sponsorship available - US Citizens or non-sponsorship status only

    London Approach is seeking an experienced and highly skilled Help Desk Supervisor for a direct hire position for one of our clients. This is an Hybrid position in Glenn Mills, PA. This candidate will be overseeing the daily operations and administration of the service desk and the team . They also will manage all procedures related to the identification, prioritization, and resolution of end-user incidents and requests.

    Qualifications and Responsibilities
    • Supervises and guides staff, handles hiring, sets expectations, evaluates performance, coaches and develops employees, recommends compensation, and enforces policies.
    • Closely monitors and analyzes service desk trends, identifying chances for service enhancements, ticket reduction, and generating insightful statistical reports.
    • Coordinates processing of incoming requests to the Service Desk through various channels (telephone, chat, in person, and e-mail) for timely and courteous issue resolution.
    • Efficiently coordinates and executes hands-on fixes at the desktop level. This includes software and hardware installation and upgrades, as well as system and application configurations.
    • Supervises the creation, implementation, and management of service desk staff training procedures and policies.

    #LAIT
  • 1 Day Ago

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Help Desk
  • JobsRus.com Formerly CorTech
  • Murrysville, PA FULL_TIME
  • JobsRUs.com. is seeking to hire a Help Desk for our client in Murrysville, PA! Benefits Available!Weekly Pay! $25.73/HourThe Product Support Representative has the primary responsibility within the ca...
  • 24 Days Ago

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Help desk
  • American Bridge Company
  • Coraopolis, PA FULL_TIME
  • Summary American Bridge is currently seeking a Help Desk This position requires a proficient working knowledge of IT and an ability to apply a logical progression. Essential Duties and Responsibilitie...
  • 3 Days Ago

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Help Desk Technician
  • Silvi Concrete Products, Inc.
  • Fairless Hills, PA FULL_TIME
  • Overview Title of Position: Helpdesk Technician FLSA: Non-Exempt Location: Fairless Hills, PA Industry Leading Benefits: Medical, Prescription, Dental, Vision, 401K, Pension, Short and Long Term Disab...
  • 19 Days Ago

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Help Desk Technician
  • KYYBA INDIA PRIVATE LIMITED
  • Cranberry, PA FULL_TIME,CONTRACTOR
  • Position: French Bilingual Service Analyst Associate I Description: The Service Analyst job family forms part of the Service Management track within the IT function. Members of this family provide sup...
  • 19 Days Ago

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Help Desk Analyst
  • REALIGN LLC
  • Harrisburg, PA OTHER
  • Job Title: Help Desk AnalystJob Summary:We are seeking a skilled and customer-oriented Help Desk Analyst to provide technical support and assistance to our clients. The ideal candidate will be respons...
  • 19 Days Ago

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Information Technology Help Desk Supervisor
  • Concero
  • St Louis, MO
  • Under minimal managerial guidance of the CIO, the IS Service Desk Supervisor is responsible for direct oversight of the ...
  • 3/29/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Boulo Solutions
  • Orlando, FL
  • IN-OFFICE | FULL-TIME Boulo Solutions is partnering with an IT company in the pharmacy space looking to hire an IT Help ...
  • 3/29/2024 12:00:00 AM

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/29/2024 12:00:00 AM

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Help Desk Supervisor
  • Vanderhouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/28/2024 12:00:00 AM

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Help Desk Supervisor
  • VanderHouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Supervisor
  • City of New York
  • New York, NY
  • Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging w...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor (First Responders Group)
  • The Doyle Group
  • Boulder, CO
  • Help Desk Supervisor (On-site) The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top...
  • 3/25/2024 12:00:00 AM

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IT Support Services Coordinator (Help Desk Supervisor)
  • Oregon Shakespeare Festival
  • Ashland, OR
  • Job Description Job Description Job Summary: Responsible for managing and coordinating IT Support for the Oregon Shakesp...
  • 3/25/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$75,881 to $96,421

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019