Help Desk Supervisor jobs in Wyoming

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Specialist
  • WEST Inc
  • Cheyenne, WY FULL_TIME
  • Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a Help Desk Specialist located in our Cheyenne, Fort Collins, Remote or Hybrid WY/CO office.


    WEST has a permanent core of professionals with broad experience in basic and applied ecological studies and the sophisticated analysis of natural resource data. Since its founding in 1990, the WEST team has shaped the foundation of what we do, and what we believe in through our core values and key principles. Our work matters to our clients, communities, and the environment. Join WEST and discover a company of passionate, committed, and highly motivated individuals.


    Please click here to see what benefits WEST offers!


    The minimum base salary for this position is $22/hour and the maximum is $25.50/hour, plus additional annual profit-sharing bonus potential. Salary may vary based on education, knowledge and experience.


    Job Summary:

    • Software installation, configuration and support.
    • Hardware installation, configuration and support.
    • Coordinate activities in support of user training and assistance requests for all programs.
    • Perform basic networking functions.
    • Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and Internet access problems.
      • Manage and respond to help desk tickets.
      • Direct tickets needing additional resources to the appropriate person or department.
    • Basic Active Directory management.
    • Basic Microsoft 365 administration.
    • Help provide best practices in system/network documentation.
    • Video conferencing support.
    • After hours support.

    This is a general description of the functions for this position, and this is not all-inclusive of the duties which may be associated with this position.

    Job Requirements

    Requirements:

    • High school education is required (diploma or GED).
    • We prefer a minimum of two (2) years’ experience managing IT in the areas described or equivalent education.
    • Preference given to candidates with CompTIA A certification.
    • Record of exceptional customer support.
    • Good problem solving / analysis.
    • Strong technical capacity.
    • Familiar with Windows, Android and iOS operating systems.
    • Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
    • Excellent written, interpersonal and verbal communication skills.
    • Excellent listening skills.
    • Ability to maintain a high level of confidentiality when handling information and documentation.
    • Be detail oriented in all transactions to ensure accuracy, completeness and timeliness.
    • Self-motivated with the ability to prioritize and make independent decisions.
    • Ability to operate most standard office equipment and mobile devices.
    • Understanding of digital photography or drones is a plus.

    After an offer of employment is made, the candidate must successfully pass a pre- employment background check, drug screening, and a DMV records check that meets WEST’s minimum criteria to operate a motor vehicle on behalf of the company. A valid driver’s license will be required.


    WEST provides equal employment opportunities to all individuals regardless of their race, color, religion, gender identity or expression, age, sex, sexual orientation, national origin, disability status, genetics, and any protected veteran status, and any other characteristic protected by federal, state or local law. Further, WEST takes affirmative action to ensure that all individuals are treated fairly, and without discrimination, for recruitment, selection, advancement and every other term and privilege associated with employment.

  • Just Posted

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IT Help Desk
  • BC Tech Pro
  • Green River, WY FULL_TIME
  • Job DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is...
  • 13 Days Ago

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Front Desk Supervisor
  • Tru by Hilton/Home2
  • Cheyenne, WY FULL_TIME
  • Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Manager. As the first point of contact for our guests, you will play a crucial role in pr...
  • 2 Days Ago

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FRONT DESK SUPERVISOR FT
  • Springboard Hospitality
  • Jackson, WY OTHER
  • Job Details Job Location: Anvil Hotel - Jackson, WY Salary Range: Undisclosed DescriptionAbout our company: Springboard Hospitality is a premier third-party hotel management company with a 30 year his...
  • 8 Days Ago

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Pooled Position Limited Tempor - Help Desk Student Technician
  • UW Candidate Experience
  • Laramie, WY PART_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 22 Days Ago

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Pooled Position Limited Tempor - UWIT Help Desk Technician
  • University of Wyoming
  • Laramie, WY FULL_TIME
  • The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
  • 1 Month Ago

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IT Help Desk Supervisor
  • B&L PC SOLUTIONS INC
  • Hauppauge, NY
  • Job Description Job Description We’re currently in search of a Supervisor to fulfill the following job responsibilities:...
  • 3/28/2024 12:00:00 AM

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Information Technology Help Desk Coordinator
  • Kingscott Associates
  • Kalamazoo, MI
  • The IT Help Desk Coordinator / Technician plays a crucial role in providing technical support and assistance to end-user...
  • 3/28/2024 12:00:00 AM

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Help Desk Supervisor
  • VanderHouwen
  • Portland, OR
  • Status: Direct Hire Job Title: Desktop Support Supervisor Location: On-site Salary: $85,000-$95,000 About the company: T...
  • 3/25/2024 12:00:00 AM

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IT Help Desk Supervisor
  • City of New York
  • New York, NY
  • Job Description The NYC Department of Probation (DOP) is a world leader in working creatively and effectively engaging w...
  • 3/25/2024 12:00:00 AM

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Help Desk Supervisor (First Responders Group)
  • The Doyle Group
  • Boulder, CO
  • Help Desk Supervisor (On-site) The Doyle Group is a leading IT consulting and placement firm, dedicated to providing top...
  • 3/25/2024 12:00:00 AM

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IT Support Services Coordinator (Help Desk Supervisor)
  • Oregon Shakespeare Festival
  • Ashland, OR
  • Job Description Job Description Job Summary: Responsible for managing and coordinating IT Support for the Oregon Shakesp...
  • 3/25/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Concero
  • St Louis, MO
  • Under minimal managerial guidance of the CIO, the IS Service Desk Supervisor is responsible for direct oversight of the ...
  • 3/24/2024 12:00:00 AM

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Information Technology Help Desk Supervisor
  • Boulo Solutions
  • Orlando, FL
  • IN-OFFICE | FULL-TIME Boulo Solutions is partnering with an IT company in the pharmacy space looking to hire an IT Help ...
  • 3/24/2024 12:00:00 AM

Wyoming (/waɪˈoʊmɪŋ/ (listen)) is a state in the mountain region of the western United States. The state is the 10th largest by area, the least populous, and the second most sparsely populated state in the country. Wyoming is bordered on the north by Montana, on the east by South Dakota and Nebraska, on the south by Colorado, on the southwest by Utah, and on the west by Idaho and Montana. The state population was estimated at 577,737 in 2018, which is less than 31 of the most populous U.S. cities including Denver in neighboring Colorado. Cheyenne is the state capital and the most populous city...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$69,935 to $88,865

Help Desk Supervisor in Des Moines, IA
The Supervisor will be responsible for scheduling, directing the activities of the Help Desk staff, reviewing and evaluating their work.
January 11, 2020
Help Desk Supervisor in El Paso, TX
Computer support specialists provide help and advice to people and organizations using computer software or equipment.
February 21, 2020
Help Desk Supervisor in York, PA
The role of help desk supervisor is similar to that of any call center supervisor, except that help desk customers are generally employees.
December 28, 2019