Help Desk Support Assistant jobs in Charlotte, NC
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- Ascendion
-
Charlotte, NC
FULL_TIME
-
Description
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
*** About the Role ***
Job Title: Helpdesk Support
Required Qualifications
- 1-2 years of customer service experience
- 1-2 years of IT experience
- Used A Ticketing
- Good Communication
Location: Charlotte, NC
Salary Range: The salary for this position is between $30,000 – $32,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan]
Preferred Skills:
- helpdesk
IT Support
Job details
Job ID329786Job RequirementsHelp Desk SupportLocationCharlotte, North Carolina, USRecruiterNitish?>Emailnitish.sharma@ascendion.com - 1 Month Ago
- Chat Assistant (Customer Support) - Fud
-
Charlotte, NC
OTHER
- Fud, the "World's First Social Hustling Community" is seeking a Freelancing Expert - Chat Assistant (Customer Support) to join our team. As a Freelancing Expert, you will be instrumental in providing ...
- 9 Days Ago
- Global Placement Firm
-
Charlotte, NC
FULL_TIME
- "Our client is in search of a Help Desk Analyst to support all worldwide staff and Fund Services external Hedge Fund and Fund Administration clients with financial application (Investran, Yardi and ot...
- 20 Days Ago
- Passero Associates
-
Charlotte, NC
FULL_TIME
- Want to take your career to a higher level? Passero Associates’ IT Department seeks an IT Help Desk Technician in the Charlotte, NC office. The candidate we are seeking is customer service oriented, o...
- Just Posted
- Charlotte-Mecklenburg Schools
-
Charlotte, NC
FULL_TIME
- Summary: The SIS Help Desk Coordinator's primary responsibility will be to provide support on the Student Information System Help Desk (currently PowerSchool, soon moving to Infinite Campus). This inc...
- 14 Days Ago
- James River Equipment Virginia Llc
-
Charlotte, NC
FULL_TIME
- Join the team at James River Equipment in Charlotte The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguish...
- 1 Month Ago
- Current Active Filter
- Charlotte, NC
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Support Assistant jobs found in Charlotte, NC area
- PrideStaff - Charlotte
-
Charlotte, NC
- Job Description Job Description PrideStaff is seeking an organized and focused Front Desk - Customer Service Representat...
- 4/25/2024 12:00:00 AM
- Billy Graham Evangelistic Association
-
Charlotte, NC
- Essential Duties and Responsibilities Oversee planning, coordination and logistics of RRTs regional training events, Sha...
- 4/23/2024 12:00:00 AM
- Courtyard by Marriott - Charlotte Airport/Billy Graham Parkway
-
Charlotte, NC
- Job Description Job Description Hotel Front Office Manager - Courtyard by Marriott Charlotte Airport / Billy Graham Park...
- 4/22/2024 12:00:00 AM
- Smart City Networks, Limited Partnership
-
Charlotte, NC
- Job Description Job Description Responsibilities and essential job functions include but are not limited to the followin...
- 4/22/2024 12:00:00 AM
- Octapharma
-
Charlotte, NC
- How to Maximizeyour opportunity to do rewarding work,your future leadership potential,and your career growth?Join an Ind...
- 4/22/2024 12:00:00 AM
- tekHouse
-
Charlotte, NC
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/21/2024 12:00:00 AM
- Billy Graham Evangelistic Association
-
Charlotte, NC
- Essential Duties and Responsibilities Oversee planning, coordination and logistics of RRT’s regional training events, Sh...
- 4/21/2024 12:00:00 AM
- Power Engineers Incorporated
-
Charlotte, NC
- Cultural Resources Field Director POWER is seeking a full-time Cultural Resources Field Director to join the Environment...
- 4/21/2024 12:00:00 AM
About Charlotte, North Carolina
were up 1.5% from a year ago