Help Desk Support Assistant jobs in Concord, NC

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

A
Help Desk Support
  • Ascendion
  • Charlotte, NC FULL_TIME
  • Description

    About Ascendion

    Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

    We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

    • Build the coolest tech for world’s leading brands
    • Solve complex problems – and learn new skills
    • Experience the power of transforming digital engineering for Fortune 500 clients
    • Master your craft with leading training programs and hands-on experience

    *** About the Role ***

    Job Title: Helpdesk Support

    Required Qualifications

    • 1-2 years of customer service experience
    • 1-2 years of IT experience
    • Used A Ticketing
    • Good Communication

    Location: Charlotte, NC

    Salary Range: The salary for this position is between $30,000 – $32,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

    Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan]

    Preferred Skills:

    • helpdesk
        IT Support

    Job details

    Job ID
    329786
    Job Requirements
    Help Desk Support

    Location
    Charlotte, North Carolina, US

    Recruiter
    Nitish
    Email
    nitish.sharma@ascendion.com
    ?>
  • 1 Month Ago

C
Freelancing Expert - Chat Assistant (Customer Support)
  • Chat Assistant (Customer Support) - Fud
  • Charlotte, NC OTHER
  • Fud, the "World's First Social Hustling Community" is seeking a Freelancing Expert - Chat Assistant (Customer Support) to join our team. As a Freelancing Expert, you will be instrumental in providing ...
  • 8 Days Ago

G
Help Desk Analyst
  • Global Placement Firm
  • Charlotte, NC FULL_TIME
  • "Our client is in search of a Help Desk Analyst to support all worldwide staff and Fund Services external Hedge Fund and Fund Administration clients with financial application (Investran, Yardi and ot...
  • 19 Days Ago

C
Coordinator, SIS Help Desk
  • Charlotte-Mecklenburg Schools
  • Charlotte, NC FULL_TIME
  • Summary: The SIS Help Desk Coordinator's primary responsibility will be to provide support on the Student Information System Help Desk (currently PowerSchool, soon moving to Infinite Campus). This inc...
  • 13 Days Ago

J
IT Help Desk Analyst
  • James River Equipment Virginia Llc
  • Charlotte, NC FULL_TIME
  • Join the team at James River Equipment in Charlotte The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguish...
  • 1 Month Ago

J
IT Help Desk Analyst
  • JAMES RIVER EQUIPMENT GROUP
  • Charlotte, NC OTHER
  • Job Details Level: Entry Job Location: Charlotte - Charlotte, NC Position Type: Full Time Education Level: 2 Year Degree Salary Range: $45,000.00 - $55,000.00 Salary/year Travel Percentage: Up to 25% ...
  • 1 Month Ago

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0 Help Desk Support Assistant jobs found in Concord, NC area

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Finance Customer Care Rep II
  • BAE Systems
  • Charlotte, NC
  • **Job Description** What's a career like at BAE Systems? Remarkable! BAE Systems seeks a Finance Customer Care Represent...
  • 4/23/2024 12:00:00 AM

B
Rapid Response Team - Ministry Advancement Coordinator
  • Billy Graham Evangelistic Association
  • Charlotte, NC
  • Essential Duties and Responsibilities Oversee planning, coordination and logistics of RRTs regional training events, Sha...
  • 4/23/2024 12:00:00 AM

D
Dental Customer Service/Front Desk Administrator - East Charlotte
  • Dentistry of the Carolinas
  • Charlotte, NC
  • Dental Customer Service/Front Desk Administrator - East Charlotte We are looking for an experienced Dental Customer Serv...
  • 4/23/2024 12:00:00 AM

P
Customer Service Representative
  • PrideStaff - Charlotte
  • Charlotte, NC
  • Job Description Job Description PrideStaff is seeking an organized and focused Front Desk - Customer Service Representat...
  • 4/23/2024 12:00:00 AM

O
Customer Support Specialist
  • Octapharma
  • Charlotte, NC
  • How to Maximizeyour opportunity to do rewarding work,your future leadership potential,and your career growth?Join an Ind...
  • 4/22/2024 12:00:00 AM

C
Hotel Front Office Manager
  • Courtyard by Marriott - Charlotte Airport/Billy Graham Parkway
  • Charlotte, NC
  • Job Description Job Description Hotel Front Office Manager - Courtyard by Marriott Charlotte Airport / Billy Graham Park...
  • 4/22/2024 12:00:00 AM

S
Convention Center Technician/ Customer Service Representative - Part Time
  • Smart City Networks, Limited Partnership
  • Charlotte, NC
  • Job Description Job Description Responsibilities and essential job functions include but are not limited to the followin...
  • 4/22/2024 12:00:00 AM

T
Remote Senior SAP SD Urgent
  • tekHouse
  • Charlotte, NC
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/21/2024 12:00:00 AM

Concord (/ˈkɒn.kord/) is a city in Cabarrus County, in the U.S. state of North Carolina. As of the 2010 census, the city had a population of 79,066, with an estimated population in 2018 of 94,546. It is the county seat and the largest city in Cabarrus County. In terms of population, the city of Concord is the second-largest city in the Charlotte Metropolitan Area and is the tenth largest city in North Carolina. In 2015, Concord was ranked as the city with the 16th fastest growing economy in the United States. The city was a winner of the All-America City Award in 2004. Located near the center ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,219 to $53,209
Concord, North Carolina area prices
were up 1.5% from a year ago

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Provide direct technical assistance to projects in a bid to help them reach their objectives.
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Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020