Help Desk Support Assistant jobs in District of Columbia
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- The Ford Agency
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Washington, DC
FULL_TIME
-
Job Details
Posted April 22, 2024LocationWashington D.C.Job Type TemporaryIndustry Non-Profits & FoundationsContactTemporary TeamJob Description
A national healthcare association is working with The Ford Agency to fill a temporary IT position. The person in this role with largely work in the office acting as the technical lead for support and issue resolution for all employees. This long-term opportunity starts immediately so if you have Tier I or Tier II support experience, apply today!
Responsibilities Include:- Provide technical support for Office 365 Suite and Windows 10 & 11, VPN, EndPoint Security, Apple Devices, etc.
- Train employees on new systems
- Assist with computer upgrades and software rollouts
- Escalate issues as needed to management
Qualifications Include:- Bachelor's Degree preferred
- 2-3 years of experience with Microsoft/Window and MAC operating systems
- Ability and knowledge to support in-office and remote employees
- Exceptional analytical and problem solving skills
- Customer service-focused mentality
- Hybrid
- DC-Based Office
- Long-Term Temporary
Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.
The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.We listen, ask key questions, and refine the process
Our refined process has led our team to consistent success in recruiting for the area’s discerning business market.We ensure our clients’ priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.
Clients and candidates alike find our recruiting services refreshing and reliable.
- Just Posted
- PROGRESSIVE LIFE CENTER
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Washington, DC
FULL_TIME
- Progressive Life Center, Inc. (PLC) is a Black-led organization, providing culturally-sensitivity human services to children, youth and families in the District of Columbia and surrounding Maryland, t...
- 1 Day Ago
- Infojini
-
Washington, DC
FULL_TIME
- The candidate must demonstrate technical knowledge and experience with setup, support, configuration, and troubleshooting. and design and support non-standard Windows 10 configurations as needed. A su...
- 1 Month Ago
- CTI Resource Management
-
Washington, DC
FULL_TIME
- Job Description:Help Desk Support Staff (HDSS) provides ongoing Level 1 support functions as described below. The HDSS will be the initial point of contact to log, resolve and document end-user proble...
- 26 Days Ago
- Lawelawe Technology Services
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Washington, DC
FULL_TIME
- The Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison be...
- Just Posted
- Robert Half
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Washington, DC
FULL_TIME
- Job DetailsDescription Robert Half, partnering with one of our Fortune 500 Government clients, is looking for someone to support local and field users as a Help Desk Analyst. As a Help Desk Analyst, y...
- 28 Days Ago
Help Desk Support Assistant jobs at Popular Companies
- Randstad
-
Atlanta, GA
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- tekHouse
-
Mountain View, CA
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Tampa, FL
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Charlotte, NC
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Columbus, OH
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
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Boston, MA
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
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San Jose, CA
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
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- tekHouse
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Los Angeles, CA
- 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
- 4/26/2024 12:00:00 AM