Help Desk Support Assistant jobs in Hickory, NC
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- ICS Managed IT Services
-
Gastonia, NC
FULL_TIME
-
We are seeking an IT Help Desk Technician to join our team! This position is an in-office help desk technician that assists clients with technical needs as well as serve on a team for on-boarding new services. The proper candidate will possess:
- Excellent communication skills (Email, verbal, and follow-up)
- Ability to meet requirements and deadlines.
- Demonstrate good work ethics.
- Good understanding of the following:
- Microsoft Office 365 & Admin Portal
- Outlook and Email Protocols
- TCP/IP Networks & Protocols
- DNS Records (MX-TXT-CNAME-A-WWW)
- Ability to troubleshoot:
- Device IP connectivity
- Multi-function printers
- Access points
- IP phones
- Workstations
- Servers & shared resources
- Switches / Routers
- Microsoft Windows 7/10/11
- MacOS
- Android / iPhone
- Outlook connectivity problems
- Interacts well with clients and coworkers
- Some project management skills
- Work with sales team and field ops team
- 1 Month Ago
- Chase Corporation
-
Lenoir, NC
FULL_TIME
- The IT Desktop Support Engineer supports the daily operation of the IT department in alignment with the business objectives of the organization. This individual will provide hands on expertise for IT ...
- 1 Month Ago
- Appalachian State University
-
Hickory, NC
PART_TIME
- Posting Details Work experience or education that is NOT included on the application will NOT be considered when screening your application. Please include ALL work experience and education on the app...
- 30 Days Ago
- Alexander County, NC
-
45 Rink Dam Rd, NC
PART_TIME
- Provides friendly, high quality customer service to patrons of the Library and branch locations. Also performs clerical support work. An employee in this class will provide assistance to all library p...
- 5 Days Ago
- Pathways Health and Community Support, LLC.
-
Shelby, NC
FULL_TIME
- Description Community Support Peer Support Specialist Are you in recovery and ready to help members in your community towards improved self-care and enhanced community living skills? Then we are looki...
- 1 Month Ago
- Catawba
-
Newton, NC
TEMPORARY
- GENERAL STATEMENT OF JOB EC Student Support Assistants are needed to provide intermittent interventions for students exhibiting maladaptive behavior or for students in crisis. The Support Assistant wi...
- 27 Days Ago
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0 Help Desk Support Assistant jobs found in Hickory, NC area
- Private Employer
-
Hickory, NC
- Job Description Job Description Front Desk Dental Office Job Summary We are looking to add a Front Desk Associates with ...
- 4/25/2024 12:00:00 AM
- Gsmsince1927
-
Gastonia, NC
- Great Pay & Benefits * Gastonia, NC, USA * Hourly * Full Time *Paid time off, holidays, medical, dental, vision, short t...
- 4/25/2024 12:00:00 AM
- UNC Health Care
-
Lenoir, NC
- Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the...
- 4/25/2024 12:00:00 AM
- UNC Health Care
-
Lenoir, NC
- Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the...
- 4/25/2024 12:00:00 AM
- UNC Health Care
-
Lenoir, NC
- Description Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the...
- 4/25/2024 12:00:00 AM
- Grabber Construction Products Inc
-
Conover, NC
- Job Description Job Description Vision Leader in contractor productivity products and customer service excellence, while...
- 4/24/2024 12:00:00 AM
- Catawba County, NC
-
Newton, NC
- Salary : $40,211.64 Annually Location : Library Conover, NC Job Type: Full-Time Job Number: 01947 Department: Library Op...
- 4/22/2024 12:00:00 AM
- Department Of The Treasury
-
Hickory, NC
- Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
- 4/21/2024 12:00:00 AM
About Hickory, North Carolina
were up 1.5% from a year ago