Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Hello
This is Sheetal from ABSI, Urgently looking for Help Desk Support for Des Moines Iowa location
POSITION : HELP DESK SUPPORT
LOCATION : DES MOINES IOWA
ONSITE
ONSITE INTERVIEW
JOB DESCRIPTION :
Key skill sets:
● Customer Service oriented with the ability to remain calm in a demanding environment.
● Excellent communication skills.
● Prior experience using license database software with the ability to troubleshoot technical issues related to the software and web-based services.
● Skilled in basic computer technology and/or programs including Microsoft Office Products, various internet browsers, Google Suites, electronic file management and Chromebooks.
● Administrative skills including but not limited to mail processing, data entry, and financial transactions.
Sheetal Agarwal
American Business Solutions Inc.8850 Whitney Drive
Lewis Center, OH 43035
Cell : 614-541-3190Work : 614-888-2227 Ext. 4692
Fax: 888-699-8866
Mail to: sheetal@absiusa.comWebsite: http://www.absi-usa.com
Job Type: Contract
Pay: $18.00 - $25.00 per hour
Schedule:
Work Location: In person