Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Are you looking for a fun and challenging work environment that allows you to show your geekiness? Need a place to share your ideas and directly contribute to a growing business? If you answered yes to these questions, then you may be a perfect fit for our company.
Catapult Technology Solutions, a growing IT consulting company located on the NW side of Indianapolis, in the Park 100 area, is seeking an IT Helpdesk Support Technician to join our dedicated team.
This position requires outstanding communication, and planning / decision making skills, along with the ability to accurately and thoroughly document the time and tasks conducted during technical service delivery. This is a in the office position, with some customer onsite work.
You must like working with people and be able to explain complex technical problems in layman's terms for customers who are not technical. You need to be able to handle stressful situations and deal with clients with confidence and reassurance when problems arise.
We are looking for someone with 3 years MSP experience working with desktops, networks and servers. A reliable car, truck or SUV is required for this position -- must have auto insurance and valid driver's license.
Requirements:
Here is the skills we are looking for, we understand not every candidate will have all these skills.
Certifications or a degree are a plus, but NOT required with the proper amount of experience.
If you enjoy working in a fast paced, challenging and always changing environment, please submit your resume, along with salary requirement for immediate consideration
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
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Work Location: In person