Help Desk Support Assistant jobs in Jacksonville, NC
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
IT Support Analyst/Help Desk
- 3 Reasons Consulting
-
Jacksonville, NC
FULL_TIME
-
3 Reasons Consulting, LLC is looking for an IT Support Analyst. The IT Support Analyst will be responsible for receiving, documenting, and processing IT support requests. Analyst will track IT support requests to completion, provide technical assistance to users to assess the issue, provide resolution, and forward triaged issue to next level support. The analyst will report for duties as scheduled for rotating 8-hour shifts and weekends.Desired Education and Qualifications:
- Active Secret Security Clearance
- Security CE certification
- Windows 7 (or greater) Certification or completion within 90 days of hire
- Minimum 2 years experience in providing help desk support of networks, web applications, software, and hardware in a Windows environment
- Demonstrated knowledge and experience with Remedy
- Must have the ability to interact and work with a diverse customer base
- Must have the ability to communicate verbally in person and over the phone
- Call Center experience in an Enterprise environment a plus
- Active Directory experience a plus
- Must have experience in three or more of the following areas:
- 2 years' experience as a PC technician
- 2 years' experience in Microsoft Operating Systems Windows 7 and Microsoft Office applications
- 2 years' experience managing and supporting peripheral devices such as printers, scanners, video cards, and other plug and play devices
- 2 years' experience of basic networking essentials, cabling, and wireless networks
- 2 years' experience with remote access technologies (I.e., VMware, VPN)
- 2 years' experience with security systems such as Anti-Virus, WSUS, Retina, and HBSS
- 2 years' experience with remote support applications such as Dame Ware, Juniper, of SCCM
Company Paid Standard Benefits:- Short/Long Term Disability
- Basic Life Insurance
- Direct Payroll Deposit
- Leave Accrual
- Holidays
- 401(k) Match
Employee/Company Shared Benefits:- Additional (Voluntary) Life Insurance
- 401(k)
- Medical Coverage
- Dental Coverage
- Vision Care Plan
- Flexible Spending Account Plan
- 16 Days Ago
IT Help Desk/Customer Support
- Coastal Carolina Health Care, PA
-
Bern, NC
FULL_TIME
- Contact Coastal Carolina Health Care, P.A. Physical Address: 1020 Medical Park Ave. New Bern, North Carolina 28562 Post Office Box: P.O. Box 12248 New Bern, NC 28561 T: 252-514-6685 | 252-514-2061 F: ...
- Just Posted
Nursing Assistant
- We Help at Home
-
Shallotte, NC
OTHER,FULL_TIME,PART_TIME
- In-Home Aide (CNA) ❖ Record and report changes in the client's condition, family situation, or needs to the health care practitioner. ❖ Laundry, Vacuuming, Dishwashing, Sweeping, Mopping, Dusting, Org...
- 13 Days Ago
Front Desk Administrative Assistant
- Legcy Auto Service
-
Wilmington, NC
FULL_TIME
- Job Overview: We are seeking a detail-oriented and customer-focused Front Desk Agent to join our team. The ideal candidate will have experience in clerical duties, customer service, and office managem...
- 10 Days Ago
FRONT DESK ASSISTANT LEADER
- Marine Corps Community Services
-
Jacksonville, NC
FULL_TIME
- This position is located with the Lejeune-New River Marine Corps Hospitality Services at All Points Inn. Why Choose MCCS? Here at MCCS, we believe in meaningful connections and opportunities for you t...
- 13 Days Ago
Front Desk Receptionist / Medical Assistant
- Med First Primary & Urgent Care
-
Southport, NC
FULL_TIME
- Why YOU want to work for MED FIRST! We offer competitive pay, diversity in our workforce, personal growth, and a teamwork environment. The reward of providing excellent health care to our patients and...
- Just Posted
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0 Help Desk Support Assistant jobs found in Jacksonville, NC area
Patient Services Representative
- InStride Foot & Ankle Specialists
-
Wallace, NC
- Job Description Job Description Salary: Patient Services Representative Job Summary Assists with the front desk responsi...
- 4/25/2024 12:00:00 AM
Member Service Representative
- Excel Fitness
-
Kinston, NC
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/22/2024 12:00:00 AM
Travel Physical Therapist - $2,025-2,375 per week
- Hiring Now!
-
Morehead City, NC
- Critical Connection, inc is seeking a travel Physical Therapist for a travel job in Morehead City, North Carolina. Job D...
- 4/22/2024 12:00:00 AM
Dental Office Assistant - Business Assistant
- Market Street Dental Care
-
Wilmington, NC
- Overview: Business Assistant Market Street Dental Care is looking for a Business Assistant to join our team. Why Heartla...
- 4/22/2024 12:00:00 AM
Member Service Representatives
- Excel Fitness
-
Kinston, NC
- Position: Member Services Representative - Front Desk Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift L...
- 4/21/2024 12:00:00 AM
Cyber Security Specialist - Mid - Secret Clearance
- Piper Companies
-
Camp Lejeune, NC
- POSITION SUMMARY: Zachary Piper has been selected to join in support of the US Navy and US Marine Corps on the SMIT cont...
- 4/21/2024 12:00:00 AM
FIRE DESK OPERATOR
- U.S. Marine Corps
-
Cherry Point, NC
- Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be...
- 4/21/2024 12:00:00 AM
About Jacksonville, North Carolina
Jacksonville is a city in Onslow County, North Carolina, United States. As of the 2010 United States census, the population stood at 70,145, which makes Jacksonville the 14th largest city in North Carolina. Jacksonville is the principal city of Onslow County and is included in the Jacksonville, North Carolina metropolitan area. In 2014, Forbes magazine ranked Jacksonville as the fifth fastest-growing small city in the United States.
Demographically, Jacksonville is the youngest city in the United States with an average age of 22.8 years old, which can be attributed to the large military presen...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$41,310 to $50,859
Jacksonville, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Help Desk Support Assistant do?
Help Desk Support Assistant in Fort Smith, AR
Provide direct technical assistance to projects in a bid to help them reach their objectives.
December 04, 2019
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020