Help Desk Support Assistant jobs in Maine

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for an Information Systems Specialist II (ISS II) position located at Kennebec Valley Community College (KVCC).

Under limited supervision and a high level of judgment required, this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment.

They provide tier 1 support for enterprise applications, and the infrastructure divisions, including, where appropriate, research and proactive maintenance at the assigned colleges.

The position will perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services, requiring a vast knowledge of multiple user and server hardware, software, and Software as a Service environments.

This position is also responsible for installing, configuring, and maintaining campus specific software and services based on their college assignment.

This position will be on-premise at the KVCC campus in Fairfield Maine. The position is required to keep up to date on current computer technology in order to perform their duties and contribute to recommendations regarding policy development and improvements.

They may also provide input for the development of information technology plans for the college, working collaboratively with college employees, the Helpdesk Manager and MCCS Associate Chief Information Officer.

This position is eligible for overtime and may on occasion be asked to work nights and / or weekends.Minimum Qualifications : The required minimum qualifications include an associate degree in information technology or similar field and four years of relevant work experience.

Required Knowledge, Skills, and Abilities include, but not limited to :

• Knowledge of complex design, image creation, implementation, upgrades, management, and troubleshooting of computers and labs on all KVCC campuses, as well as project management concerning computer / lab replacement cycles.
• Ability to coordinate and or perform installations, maintenance, troubleshooting, and repair of desktop and laptop computers at KVCC, requiring analysis and resolution.
• Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
• Skilled in providing support in the research, development, and maintenance of desktop documentation (how labs are configured).
• Ability to communicate effectively orally and in writing.Required skills : Tier 1 Helpdesk supportPassword ResetsMFABasic windowsHigher Education Software SupportTop 3 Skills : windows 11office 365software supportABOUT KORE1Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths.

We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role.

We are passionate about matching the right people with the right companies.Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.

Last updated : 2024-04-13