Help Desk Support Assistant jobs in North Carolina

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

A
Help Desk Support
  • Ascendion
  • Charlotte, NC FULL_TIME
  • Description

    About Ascendion

    Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

    We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

    • Build the coolest tech for world’s leading brands
    • Solve complex problems – and learn new skills
    • Experience the power of transforming digital engineering for Fortune 500 clients
    • Master your craft with leading training programs and hands-on experience

    *** About the Role ***

    Job Title: Helpdesk Support

    Required Qualifications

    • 1-2 years of customer service experience
    • 1-2 years of IT experience
    • Used A Ticketing
    • Good Communication

    Location: Charlotte, NC

    Salary Range: The salary for this position is between $30,000 – $32,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

    Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan]

    Preferred Skills:

    • helpdesk
        IT Support

    Job details

    Job ID
    329786
    Job Requirements
    Help Desk Support

    Location
    Charlotte, North Carolina, US

    Recruiter
    Nitish
    Email
    nitish.sharma@ascendion.com
    ?>
  • 19 Days Ago

I
Help Desk Support Specialist
  • Information International Associates, Inc.
  • Weaverville, NC FULL_TIME
  • Company DescriptionIIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC. Job DescriptionThe primary responsibility for this position is...
  • 21 Days Ago

D
Help Desk Support Technician
  • DecisionPoint | Cortek
  • Durham, NC FULL_TIME
  • Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem ...
  • 25 Days Ago

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Help Desk Support Specialist
  • Union Academy
  • Monroe, NC FULL_TIME
  • Helpdesk Support Specialist Position: Helpdesk Support Specialist Salary Range: 38k-43k FLSA Status: Exempt Reports to: Chief Technology Officer Purpose: The Help Desk Support Specialist is the first ...
  • 3 Days Ago

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Help Desk Support Specialist
  • KeyLogic Systems
  • Asheville, NC FULL_TIME
  • The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed ...
  • 5 Days Ago

H
Help desk support specialist
  • HealthEcareers - Client
  • Wilmington, NC FULL_TIME
  • There’s no place like Liberty Healthcare Management Come explore career opportunities with Liberty Healthcare Management , a dynamic leader in the healthcare industry. Join us! We are currently seekin...
  • 5 Days Ago

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Help Desk Agent
  • Netsurit Consultants Inc
  • Albuquerque, NM
  • Job Description Job Description General Independence Demonstrates autonomy with normal / expected day to day activities ...
  • 3/29/2024 12:00:00 AM

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IT Help Desk Support Assistant
  • Comfort Research, LLC.
  • Grand Rapids, MI
  • Job Type Full-time Description The IT Help Desk Support Assistant is responsible for providing technical assistance and ...
  • 3/28/2024 12:00:00 AM

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IT Help Desk Agent
  • Vinculum Inc
  • Harrisburg, PA
  • Job Description Job Description Skills: MS Office, Some IT experience/knowledge, Call Center interaction
  • 3/28/2024 12:00:00 AM

C
Help Desk Agent
  • Connection
  • Atlanta, GA
  • Job Description Job Description Help Desk Agent Working under minimal supervision of the Help Desk Team Lead, the Help D...
  • 3/26/2024 12:00:00 AM

A
Intern
  • Atria Support Center
  • Louisville, KY
  • Overview: Whats the difference between a job and a meaningful, rewarding career? The people you serve. When you work at ...
  • 3/26/2024 12:00:00 AM

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Help Desk Representative
  • J Townsend Personnal, Inc. JTP Temp, Inc.
  • Mobile, AL
  • Job Description Job Description EXPERIENCE REQUIRED!!! Experience with printers is necessary. Travel is required 25%-35%...
  • 3/25/2024 12:00:00 AM

T
Help Desk Representative
  • The Jacobson Group
  • Whitehouse Station, NJ
  • Job Description Job Description Job Schedule-First 2 weeks of training will be 40 hours/week on site. After training, it...
  • 3/25/2024 12:00:00 AM

C
Sr Help Desk Agent
  • Connection
  • Austin, TX
  • Overview: The Sr Help Desk Agent works under minimal supervision of the Help Desk Manager, referring only exceptional pr...
  • 3/25/2024 12:00:00 AM

North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$43,502 to $53,559

Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020