Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Help Desk/ Process Associate / Document Management Candidate
Onsite from Day 1Omaha, NE, USA
Candidate must have some exp with mails (not mandatory but will be a closable person if Life Insurance Mailroom backend operations experience is present )
profile with mailroom exp. Insurance domain is not mandatory.A mailroom or post room is a room in which incoming and outgoing mail is processed and sorted.
Minimum qualifications
Shift timings:7:00 AM-3:30 PM, Monday-Friday, with rotating Sundays
Job Type: Contract
Pay: $13.00 - $15.00 per hour
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person