Help Desk Support Assistant jobs in New Mexico

Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Help Desk Support Specialist (Intermediate)
  • Dynamic Solutions Technology LLC
  • White, NM FULL_TIME
  • Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Help Desk Specialist (Intermediate) to support DoD customer based at White Sands Missile Range, NM.

    ---------- ACTIVE SECRET CLEARANCE REQUIRED ---------

    Responsibilities:

    • Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination
    • Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends
    • Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems
    • Ensures the timely process through which problems are controlled.
    • Problem recognition, research, isolation, resolution, and follow-up steps.
    • Supports end users on a variety of issues.
    • Identifies, researches, and resolves technical problems.
    • Responds to telephone calls, email, and personnel requests for technical support.
    • Documents, tracks, and monitors the problem to ensure a timely resolution.
    • Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook.

    Qualifications Requirements:

    • Active Secret security clearance required
    • Minimum High School Diploma, or related discipline
    • CompTIA Security (CE) Certificate and or CompTIA A
    • Direct relative experience of 3-5 years

    Experience and Skills:

    • Excellent oral and written skills
    • Excellent critical thinking skills
    • Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook
    • Ability to work independently and as a team member
  • 1 Month Ago

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Help Desk Support Specialist (Junior)
  • Dynamic Solutions Technology LLC
  • White, NM FULL_TIME
  • Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Help Desk Specialist (Junior) ...
  • 4 Days Ago

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Tier I Help Desk Support Technician (Senior)
  • Dynamic Solutions Technology LLC
  • White, NM FULL_TIME
  • Dynamic Solutions Technology, LLC, a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Help Desk Specialist (Intermed...
  • 14 Days Ago

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Help Desk Support Technician/ Event Coordinator
  • MILVETS Systems Technology, Inc.
  • Kirtland, NM FULL_TIME
  • MILVETS is currently seeking a full time Help Desk Support Technician/ Event CoordinatorAbout the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of ...
  • 25 Days Ago

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Help Desk Specialist II
  • Abacus Solutions Group, LLC
  • Artesia, NM FULL_TIME
  • DescriptionAbacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers mean...
  • 11 Days Ago

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Jr. Help Desk Technician
  • BRS
  • Albuquerque, NM FULL_TIME
  • STS Systems Support, LLC. (SSS) is seeking a Jr. Help Desk Specialist to rectifying trouble tickets, by opening ticket requests, resolving the user’s issues, notifying the users of the repair, and clo...
  • 15 Days Ago

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IT Help Desk Support Assistant
  • Comfort Research, LLC.
  • Grand Rapids, MI
  • Job Type Full-time Description The IT Help Desk Support Assistant is responsible for providing technical assistance and ...
  • 4/17/2024 12:00:00 AM

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Remote Senior SAP SD Urgent
  • tekHouse
  • Chicago, IL
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM

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Remote Senior SAP SD Urgent
  • tekHouse
  • Garland, TX
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM

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Remote Senior SAP SD Urgent
  • tekHouse
  • Cleveland, OH
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM

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Remote Senior SAP SD Urgent
  • tekHouse
  • Austin, TX
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM

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Remote Senior SAP SD Urgent
  • tekHouse
  • Kansas City, MO
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM

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Remote Senior SAP SD Urgent
  • tekHouse
  • Portland, OR
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM

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Remote Senior SAP SD Urgent
  • tekHouse
  • Minneapolis, MN
  • 12month Plus contract Must be USC 1099 or Corp to Corp Primary Job Duties: Provide SD expertise to confirm/develop busin...
  • 4/16/2024 12:00:00 AM

New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support Assistant jobs
$41,901 to $51,586

Help Desk Support Assistant in Knoxville, TN
Reporting to the Senior Software Engineer, the Help Desk User Support Assistant is responsible for JEMS support and training of JEMS users in all Jhpiego country offices and specifically to the French and Portuguese-speaking country offices.
December 07, 2019
Help Desk Support Assistant in Champaign, IL
Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.
February 19, 2020
Help Desk Support Assistant in Sioux City, IA
Respond to calls for technical support through telephones, emails or in person.
January 19, 2020