Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Internet Customer Support Help Desk Representative (Bilingual)
Company: LV.Net
Location: 2595 Fremont St., Las Vegas, Nevada 89104
About Us:
LV.Net is a dynamic and innovative provider of Wireless Internet. We pride ourselves on delivering exceptional customer experiences and fostering a collaborative work environment where employees can thrive.
Job Description:
As an Internet Customer Support Help Desk Representative, you will be at the forefront of our commitment to providing outstanding customer service. You will interact with customers by email and phone to resolve inquiries, troubleshoot technical issues, and ensure customer satisfaction.
Key Responsibilities:
Requirements:
Benefits:
If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want to hear from you! Join our team and be part of our mission to provide best-in-class internet customer support.
How to Apply:
Please send your resume to kamolat@lv.net. In your cover letter, tell us why you're the perfect fit for this role and how your experience aligns with our company values. We look forward to hearing from you!
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person