Help Desk Support Assistant jobs in Wyoming
Help Desk Support Assistant responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support Assistant uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support Assistant advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support Assistant works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support Assistant jobs
- WEST Inc
-
Cheyenne, WY
FULL_TIME
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Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a Help Desk Specialist located in our Cheyenne, Fort Collins, Remote or Hybrid WY/CO office.
WEST has a permanent core of professionals with broad experience in basic and applied ecological studies and the sophisticated analysis of natural resource data. Since its founding in 1990, the WEST team has shaped the foundation of what we do, and what we believe in through our core values and key principles. Our work matters to our clients, communities, and the environment. Join WEST and discover a company of passionate, committed, and highly motivated individuals.
Please click here to see what benefits WEST offers!
The minimum base salary for this position is $22/hour and the maximum is $25.50/hour, plus additional annual profit-sharing bonus potential. Salary may vary based on education, knowledge and experience.
Job Summary:
- Software installation, configuration and support.
- Hardware installation, configuration and support.
- Coordinate activities in support of user training and assistance requests for all programs.
- Perform basic networking functions.
- Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and Internet access problems.
- Manage and respond to help desk tickets.
- Direct tickets needing additional resources to the appropriate person or department.
- Basic Active Directory management.
- Basic Microsoft 365 administration.
- Help provide best practices in system/network documentation.
- Video conferencing support.
- After hours support.
This is a general description of the functions for this position, and this is not all-inclusive of the duties which may be associated with this position.
Job RequirementsRequirements:
- High school education is required (diploma or GED).
- We prefer a minimum of two (2) years’ experience managing IT in the areas described or equivalent education.
- Preference given to candidates with CompTIA A certification.
- Record of exceptional customer support.
- Good problem solving / analysis.
- Strong technical capacity.
- Familiar with Windows, Android and iOS operating systems.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
- Excellent written, interpersonal and verbal communication skills.
- Excellent listening skills.
- Ability to maintain a high level of confidentiality when handling information and documentation.
- Be detail oriented in all transactions to ensure accuracy, completeness and timeliness.
- Self-motivated with the ability to prioritize and make independent decisions.
- Ability to operate most standard office equipment and mobile devices.
- Understanding of digital photography or drones is a plus.
After an offer of employment is made, the candidate must successfully pass a pre- employment background check, drug screening, and a DMV records check that meets WEST’s minimum criteria to operate a motor vehicle on behalf of the company. A valid driver’s license will be required.
WEST provides equal employment opportunities to all individuals regardless of their race, color, religion, gender identity or expression, age, sex, sexual orientation, national origin, disability status, genetics, and any protected veteran status, and any other characteristic protected by federal, state or local law. Further, WEST takes affirmative action to ensure that all individuals are treated fairly, and without discrimination, for recruitment, selection, advancement and every other term and privilege associated with employment.
- 2 Days Ago
- BC Tech Pro
-
Green River, WY
FULL_TIME
- Job DescriptionThis is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. This is...
- 1 Month Ago
- Wyo-Ben, Inc.
-
Greybull, WY
TEMPORARY
- No recruiters or unsolicited agency referrals please. Wyo-Ben, Inc is a leading family-owned business established in 1951, specializing in Wyoming Bentonite Clay based products. Our materials serve gl...
- Just Posted
- UW Candidate Experience
-
Laramie, WY
PART_TIME
- The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
- 1 Month Ago
- UW Candidate Experience
-
Laramie, WY
PART_TIME
- The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
- 26 Days Ago
- UW Candidate Experience
-
Laramie, WY
PART_TIME
- The University of Wyoming invites diverse applicants to consider our employment opportunities. We are also especially interested in candidates who have experience working with diverse populations and/...
- 26 Days Ago
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-
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