Help Desk Support jobs in Alabama

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help Desk Analyst
  • Management Support Technology, Inc.
  • Huntsville, AL FULL_TIME
  • Management Support Technology, Inc. (MSTI) is seeking a Help Desk Analyst to join our team in Huntsville, AL. The successful candidate will be responsible to efficiently design, implement, operate, configure, and maintain site collections and their respective web parts, lists, libraries, workflows, and content through out of the box SharePoint features as a part of their daily tasks with little oversight. This additionally includes proactive maintenance of the numerous site collections and troubleshooting of custom SharePoint sites when not directly assigned a task. The ability to understand and implement custom permissions within the SharePoint environment across thousands of sites within a collection is essential. All work is conducted in a live, production, environment and measures must be taken to avoid data loss. The Analyst must research and exhaust all potential methods of remediation and determine which issues cannot be solved at the Site Collection Administration level.

    The Analyst is expected to directly interface with web developers, graphic designers and end users in an expedient and calm manner to solve a wide variety of unexpected issues and answer questions in a high tempo environment. Personnel are expected to have the ability to clearly articulate, provide, and document resolutions/referrals for each task or action taken.


    General Requirements

    • Must be located in the Huntsville, AL area.
    • Active DoD SECRET clearance or higher.
    • Bachelor’s Degree or equivalent.
    • Must have current Microsoft PL-900, PL-500 Certification.
    • Must have a current IAT Level II Certification (Security CE).
    • In-depth knowledge of multiple Microsoft technologies in a Windows Environment.
    • A thorough understanding of Microsoft operating systems, have some understanding of system architectures, design, development, and implementation, including interaction between databases and applications, such as SharePoint and custom web sites.
    • The desire to research and learn.
    • Provide excellent customer service and demonstrate excellent interpersonal skills.


    Desired Skills:

    • SharePoint Site Collection Administrator experience.
    • An understanding of HTML and CSS.
    • An understanding of JavaScript and jQuery will help but is not required.
    • A demonstrated, history in configuring, maintaining, and repairing MS Windows operating systems with SharePoint end user experience.


    Application Instructions:
    Interested parties should register on the MSTI website: www.msti-net.com. Once on the website, click on “Careers” tab at the top of the page, and then click on the position desired. When you apply for this position, you will be asked to register in ‘ADP Workforce Now’ by entering your email and a password (not character specific). You will be directed to a profile page where you’ll enter your information and be able to upload a cover letter and resume. By registering on the MSTI website, you will be able to apply for additional positions in the future without completing the registration process twice. If you are selected for an interview, you will be notified within 30 days. If you are not contacted within 30 days, you were not selected for an interview and we thank you for your time.


    Management Support Technology, Inc. is an Equal Opportunity Employer/Veteran/Disabled

  • 29 Days Ago

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Help Desk Support Technician
  • NextGen Global Resources
  • Mobile, AL CONTRACTOR
  • 1. Previous media experience2. Experience working remotely.3. Not primarily IT or Help Desk Experience4. Able to work 0600am to 0200am EST (0400am - 1200am MST)5. Works well in a hands-on team environ...
  • 9 Days Ago

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Help Desk Support Specialist
  • LaunchTech, LLC
  • Huntsville, AL FULL_TIME
  • Location: Huntsville, AL / On-Site**NOTE** THIS POSITION IS ON-SITE, WITH NO OPTION FOR REMOTE/TELEWORK. This position will be filled at Redstone Arsenal, Huntsville, AL.LaunchTech believes in deliver...
  • 24 Days Ago

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IT Help Desk Support Technician
  • Southview Medical Group Pc
  • Birmingham, AL FULL_TIME
  • As the use of technology rises in the Medical field, there is a growing need for technical assistance. At Southview, we understand that supporting our end-users is an extremely important part of overa...
  • 1 Day Ago

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DESKSIDE SUPPORT/HELP DESK IT TECHNICIAN
  • quantum-intl
  • HUNTSVILLE, AL FULL_TIME
  • Job Title DESKSIDE SUPPORT/HELP DESK IT TECHNICIAN Education Associate Degree Location HUNTSVILLE, AL - , 35806 US (Primary) Career Level Entry Level Category Information Technology/Cyber Security Sal...
  • 15 Days Ago

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IT Help Desk Support - Level II
  • K2 Staffing, LLC
  • Decatur, AL FULL_TIME
  • Summary Our client is a leading Managed IT Solutions Company located in Decatur, AL and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understandin...
  • 4 Days Ago

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IT Help Desk Support
  • System One
  • Los Angeles, CA
  • Job Description Job Description Fast paced well known non-profit organization serving the homeless population is looking...
  • 4/19/2024 12:00:00 AM

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Help Desk Support
  • Ampcus Incorporated
  • Golden, CO
  • Help Desk Support Provides support to end users on a variety of issues. Identifies, researches, and resolves technical p...
  • 4/19/2024 12:00:00 AM

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Help Desk Support
  • Generis Tek Inc.
  • Golden, CO
  • Please Contact: To discuss this amazing opportunity, reach out to our Talent Acquisition Specialist Abhinav Chakraborty ...
  • 4/18/2024 12:00:00 AM

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Help Desk Support
  • RX2 Solutions
  • Newtown, PA
  • TITLE: Help Desk Support TYPE: Contract to Hire LOCATION: Newtown, PA (100% on-site, moving to hybrid/remote after train...
  • 4/18/2024 12:00:00 AM

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Help Desk Support
  • Dexian
  • Atlanta, GA
  • Position: Help Desk Support Location : Alpharetta, GA/ Remote Duration: 6 months Contract to hire Job Description: Respo...
  • 4/18/2024 12:00:00 AM

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Help Desk Support
  • System Soft Technologies
  • Fairfield, CA
  • POSITION: Help Desk Support LOCATION : 100% onsite Fairfield and Redding, CA DURATION : 6 Months Open for C2C Candidates...
  • 4/18/2024 12:00:00 AM

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Help Desk Support
  • Dexian
  • Vinings, GA
  • Position: Help Desk Support Location : Alpharetta, GA/ Remote Duration: 6 months Contract to hire Job Description: Respo...
  • 4/17/2024 12:00:00 AM

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Help Desk Support
  • MIKEL INC
  • Middletown, RI
  • Job Description Job Description MIKEL invests in people and technology – empowering the creative process, building respo...
  • 4/17/2024 12:00:00 AM

Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state. Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$48,850 to $61,228