Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Management Support Technology, Inc. (MSTI) is seeking a Help Desk Analyst to join our team in Huntsville, AL. The successful candidate will be responsible to efficiently design, implement, operate, configure, and maintain site collections and their respective web parts, lists, libraries, workflows, and content through out of the box SharePoint features as a part of their daily tasks with little oversight. This additionally includes proactive maintenance of the numerous site collections and troubleshooting of custom SharePoint sites when not directly assigned a task. The ability to understand and implement custom permissions within the SharePoint environment across thousands of sites within a collection is essential. All work is conducted in a live, production, environment and measures must be taken to avoid data loss. The Analyst must research and exhaust all potential methods of remediation and determine which issues cannot be solved at the Site Collection Administration level.
The Analyst is expected to directly interface with web developers, graphic designers and end users in an expedient and calm manner to solve a wide variety of unexpected issues and answer questions in a high tempo environment. Personnel are expected to have the ability to clearly articulate, provide, and document resolutions/referrals for each task or action taken.
General Requirements
Desired Skills:
Application Instructions: Interested parties should register on the MSTI website: www.msti-net.com. Once on the website, click on “Careers” tab at the top of the page, and then click on the position desired. When you apply for this position, you will be asked to register in ‘ADP Workforce Now’ by entering your email and a password (not character specific). You will be directed to a profile page where you’ll enter your information and be able to upload a cover letter and resume. By registering on the MSTI website, you will be able to apply for additional positions in the future without completing the registration process twice. If you are selected for an interview, you will be notified within 30 days. If you are not contacted within 30 days, you were not selected for an interview and we thank you for your time.
Management Support Technology, Inc. is an Equal Opportunity Employer/Veteran/Disabled