Help Desk Support jobs in Arizona

Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Help desk support
  • Concentrix
  • Phoenix, AZ FULL_TIME
  • Job Title :

    Help Desk Support Customer Service

    Job Description

    The Sr. Advisor I, Customer Service interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

    This position requires broad knowledge of client products and / or services to resolve non-standard or escalated customer issues.

    Essential Functions / Core Responsibilities

    Use problem solving skills, in conjunction with tools and resources, to resolve non-standard and / or escalated issues

    Answer questions independent of decision-support tools; including handling escalated calls from other customer support associatesservice advisor

    Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)

    Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

    Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

    Clarify customer requirements; probe for understanding

    Maintain in-depth knowledge of client products and / or services

    Prepare complete and accurate work including appropriately notating accounts as required

    Participate in activities designed to improve customer satisfaction and business performance

    Offer additional products and / or services

    Adhere to shift schedules and maintain acceptable attendance. Provide required notification of absence according to company policy

    Candidate Profile

    High school diploma with one year of customer service experience preferred

    Courteous with strong customer service orientation

    Strong computer navigation skills and PC Knowledge

    Ability to effectively communicate, both written and verbally

    Ability to learn; including strong problem solving skills

    Dependable with proficient attention to detail

    Strong organizational skills with the ability to juggle multiple tasks; adapt to changes quickly

    Tolerance for repetitive work in a fast-paced, high production work environment

    Ability to work as a team member, as well as independently

    Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

    Able to rotate shifts, as needed

    May mentor Entry, Intermediate or Senior level agents

    Based on location and / or program, additional experience / skills may be required

    Job requirements may vary by country and will not contravene any local laws

    Career Framework Role

    Works autonomously within established procedures and practices; seeks guidance in the more complex aspects of the process (extensive latitude for independent judgment).

    Does not have any outstanding disciplinary, attendance or performance issues. Analyzes process-related problems and suggest possible solutions.

    Guides and trains junior team member and facilitates their work. Demonstrates mastery of required behaviors / competencies such as the ability to teach / coach other agents and / or support the program by performing data analysis work.

    Client feedback must be favorable for progression to this level. Opportunity to progress here is dependent on business needs.

    Call handling tasks may be required as business needs dictate.

    Disclaimer

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

    They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

    Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

    Location :

    USA, NC, Work-at-Home

    Language Requirements :

    Time Type : Full time

    Full time

    Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.

    Work is generally sedentary in nature.

    If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https : / / www.

    concentrix.com / resource / job-applicant-privacy-notice-for-california-residents / )

    Eligibility to Work :

    In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.

    Must reside in the United States or have a valid U.S. address for residence.

    Where Job May be Performed :

    Currently, this position may be performed only in the states listed here (https : / / jobs.concentrix.com / global / en / advisor-positions) .

    Concentrix is an Equal Opportunity / Affirmative Action Employer including Disabled / Vets.

    For more information regarding your EEO rights as an applicant, please visit the following websites :

    English (https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088 EEOC KnowYourRights6.12.pdf)

    Spanish (https : / / www.eeoc.gov / sites / default / files / 2023-06 / 22-088 EEOC KnowYourRightsSp6.12.pdf)

    To request a reasonable accommodation please click here (https : / / jobs.concentrix.com / global / en / reasonable-accomodation) .

    If you wish to review the Affirmative Action Plan, please click here (https : / / jobs.concentrix.com / global / en / affirmative-action) .

    Last updated : 2024-03-07

  • 19 Days Ago

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Help Desk Support Specialist
  • CRS Temporary Housing
  • Phoenix, AZ FULL_TIME
  • Help Desk Support SpecialistJob Location: Corporate Headquarters10851 N. Black Canyon Hwy # 700, Phoenix, AZ 85029.Position Type: Full TimeJob Category: Information TechnologyThis position will provid...
  • 23 Days Ago

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Help Desk Support II
  • BGSF
  • AZ, AZ FULL_TIME
  • Job Description The Help Desk Support will be supporting centers across the network with daily projects and activities as directed. Responsibilities include maintenance of IT equipment throughout the ...
  • 23 Days Ago

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IT Support / Help Desk
  • PK Tech
  • Phoenix, AZ FULL_TIME
  • BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW: 1) You live within 30 minutes of 7th St and Camelback in Phoenix. 2) Your resume reflects a person trying to make a career out o...
  • 3 Days Ago

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Help Desk Support Specialist
  • mPulse Mobile
  • Tucson, AZ FULL_TIME
  • Job Category: Account Management Requisition Number: HELPD001036 Posting Details Posted: February 20, 2024 Full-Time Locations Tuscon Remote Job Details Description Primary Responsibilities The Help D...
  • 1 Month Ago

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Help Desk Support Specialist III
  • Chartis Federal
  • Huachuca, AZ FULL_TIME
  • DescriptionWe are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and p...
  • 19 Days Ago

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Help Desk Support - Inter
  • Artech LLC
  • Glen Allen, VA
  • Job Description: AFTERNOON SHIFT, 3:00PM to 12:00AM EST, 100% remote but strong preference for candidates who are local ...
  • 3/28/2024 12:00:00 AM

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Help Desk Support Specialist
  • iQ Solutions, Inc.
  • Rockville, MD
  • Help Desk Support Specialist Digital Technology Job Type Full-time Description * Serving as the first point of contact f...
  • 3/28/2024 12:00:00 AM

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Help Desk Support
  • Mesa Airlines
  • Mesa, AZ
  • Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and sta...
  • 3/27/2024 12:00:00 AM

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Help desk Support Technician
  • ISNY
  • New York, NY
  • Job Description Job Description Positions: Help desk Support Technician - MSP provider, Full time | Fully Remote. Do you...
  • 3/27/2024 12:00:00 AM

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Help Desk Support
  • MS Attorney General's Office
  • Jackson, MS
  • Job Description Job Description JOB SUMMARY: The Attorney General's Office is seeking candidates to fill a vacant positi...
  • 3/26/2024 12:00:00 AM

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Help Desk Support Specialist.
  • VIP Petcare
  • **Help Desk Support Specialist.** Springville, UT / PetIQ Springville Information Technology / Full Time, Exempt PetIQ p...
  • 3/26/2024 12:00:00 AM

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IT Help Desk Support Technician
  • GTS Technology Solutions
  • Austin, TX
  • Job Title: IT Help Desk Support Technician Location: Austin, TX 78751 Job Type: Contract, long-term, potential Contract-...
  • 3/25/2024 12:00:00 AM

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Help Desk Support Specialist
  • The Custom Group of Companies
  • Yonkers, NY
  • Help Desk Support Specialist - Level 1 Yonkers, NY Short term contract 2-3 weeks 30.00 W2 Must be available to weeks wor...
  • 3/25/2024 12:00:00 AM

Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Support jobs
$51,913 to $65,067