Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Position Overview:
We are seeking an experienced Help Desk Support Technician to join our team. The ideal candidate should have a minimum of 5 years of relevant experience in providing technical support, preferably in a Managed Service Provider (MSP) environment. The candidate must possess a strong background in Office 365 support, including SharePoint and Azure, as well as familiarity with various line of business applications such as QuickBooks and Sage. Additionally, knowledge of Windows servers, firewalls, and switches would be highly beneficial. The Help Desk Support Technician will play a crucial role in assisting clients with technical issues, troubleshooting software and hardware problems, desktop and laptop setups, and delivering exceptional customer service. This is not a work from home position.
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Job Type: Full-time
Pay: $3,800.00 - $5,500.00 per month
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Work Location: In person