Help Desk Support jobs in Mississippi
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
- ConsultNet
-
Jackson, MS
FULL_TIME
-
Help Desk Support Technician
6 month Contract (Potential extension)
Jackson, MS
Pay range $20-25 per hour (Full time hours)
Job Description:The Help Desk Support Technician will focus on providing all levels of support to customer base, both remotely and onsite
In this role you will be the initial point of contact with end users requesting IT Support
Must have experience in Desktop\Laptop repair and troubleshooting, software installation, hardware implementation and active directory administration as well as experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications
Must be good at organizing, prioritizing, and planning
Must be able to update and maintain Help Desk records in accordance with established support procedures.
Required Skills:- 3 years' experience working in help desk environment
- 3 year's experience in desktop\laptop repair, troubleshooting, and software installation
- 3 year's experience in Hardware Implementation and Deployment
- 3 years experience in Active Directory Management
- Experienced with providing support for O365 Applications
- Experience providing remote assistance using various platforms
- Excellent understanding of coding methods and best practices
- Bachelor's degree in Computer Science, Information Systems or related field
- Must have A Certification
- MAC OS Experience
- Experience training help desk agents
- Experience with ticketing systems/software
Be a part of the ConsultNet difference
As a leading national provider of IT staffing and solutions, ConsultNet delivers exceptional services to startup, midmarket and Fortune 1000 companies across North America
Since 1996, we've partnered with clients to create rewarding opportunities for our consultants, successfully building teams that have surefire results.
In the past two years alone, we have placed more than 1,500 consultants in contract, contract-to-hire, or direct placement opportunities
We understand communication is key to finding the right job that matches your skills and career goals
For us, it's not just the work that we do; it's how we do the work
Our breadth of offerings extends to multiple IT positions in major markets throughout the country, see more at - www.consultnet.com
About the Company:
ConsultNet
- 1 Month Ago
- Zenith Services
-
Jackson, MS
FULL_TIME
- Job Description: The Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to in...
- 1 Month Ago
- Skywalk Global
-
Jackson, MS
FULL_TIME
- Build Technology with Skywalk Global If you are technology savvy, self-motivated and have the passion for making a difference, you can be part of our team! Collaborate with clients and associates acro...
- 1 Month Ago
- Capleo Global LLC
-
Jackson, MS
FULL_TIME
- Job Title: Help Desk Support Technician Location: Jackson, MS (onsite) Duration: 12 Months Contract (With Extension) JOB DESCRIPTION Selected candidate’s role will focus on providing all levels of sup...
- 1 Month Ago
- ActioNet
-
Gulfport, MS
FULL_TIME
- ctioNet has an immediate opportunity for a Help Desk Support Technician requiring a Public Trust clearance located in Gulfport, MS. In this role, you will be responsible for providing Help desk suppor...
- Just Posted
- Corporate Office
-
Indianola, MS
FULL_TIME
- This is an internal search position. Applicants outside of the company, will not be considered for this position at this time. This position is responsible for working directly with Store Employees an...
- 7 Days Ago
Help Desk Support jobs at Popular Companies