Help Desk Support jobs in North Carolina
Help Desk Support responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Help Desk Support typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support jobs
- Ascendion
-
Charlotte, NC
FULL_TIME
-
Description
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
*** About the Role ***
Job Title: Helpdesk Support
Required Qualifications
- 1-2 years of customer service experience
- 1-2 years of IT experience
- Used A Ticketing
- Good Communication
Location: Charlotte, NC
Salary Range: The salary for this position is between $30,000 – $32,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan]
Preferred Skills:
- helpdesk
IT Support
Job details
Job ID329786Job RequirementsHelp Desk SupportLocationCharlotte, North Carolina, USRecruiterNitish?>Emailnitish.sharma@ascendion.com - 1 Month Ago
- Information International Associates, Inc.
-
Weaverville, NC
FULL_TIME
- Company DescriptionIIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC. Job DescriptionThe primary responsibility for this position is...
- 1 Month Ago
- Techspace Solutions
-
Raleigh, NC
CONTRACTOR
- Job Title : Helpdesk support Location : Raleigh, NC (Onsite) Duration : Long Term Contract Job Description: Helpdesk support L1 & L2 Support Job Type: Contract Benefits: 401(k) Dental insurance Health...
- 1 Month Ago
- 3 Reasons Consulting
-
Jacksonville, NC
FULL_TIME
- 3 Reasons Consulting, LLC is looking for an IT Support Analyst. The IT Support Analyst will be responsible for receiving, documenting, and processing IT support requests. Analyst will track IT support...
- 17 Days Ago
- 3 Reasons Consulting
-
Liberty, NC
FULL_TIME
- 3 Reasons Consulting is looking for a qualified Help Desk Customer Service and Support to provide onsite support at Womack Army Medical Center (WAMC), located on Fort Bragg, North Carolina, in Fayette...
- 18 Days Ago
- BRS
-
Liberty, NC
FULL_TIME
- Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. W...
- Just Posted
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-
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- Ledgent Technology
-
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- Generis Tek Inc.
-
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- Dexian
-
Atlanta, GA
- Position: Help Desk Support Location : Alpharetta, GA/ Remote Duration: 6 months Contract to hire Job Description: Respo...
- 4/23/2024 12:00:00 AM
- Dexian
-
Vinings, GA
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- 4/22/2024 12:00:00 AM
- Ledgent Technology
-
Costa Mesa, CA
- Help Desk / Field Technician (level 1.5) Onsite in Costa Mesa Direct-hire $60-65K (depending on experience) The ideal ca...
- 4/22/2024 12:00:00 AM