Help Desk Support jobs in West Virginia

Help Desk Assistant

The library is seeking an enthusiastic, user-focused staff person to assist visitors in the use of library resources and equipment. We are looking for candidates who enjoy working with people and are excited about learning new things and assisting others with learning and research. Excellent computer/technology skills are valuable in this position to help visitors with using library equipment or their own devices.

This is a part-time position (19 hours/week) starting at a rate of $12.50 per hour. Schedule is dependent on the needs of the library, with some evenings and Saturdays.

This position reports to the Adult Services & Technology Librarian.

Duties:

Open and staff the Help Desk during scheduled hours

Provide customer service for the Library’s Help Desk on a scheduled and as needed basis

Provide assistance with use of computers, printers, scanners, microfilm, and the library catalog

Provide instruction and assistance in the use of print and electronic resources

Provide a timely response to email and telephone inquiries

Answer questions thoroughly and accurately

Safeguard library materials from theft or damage

Assist with library projects as needed

Shelve books, straighten shelves, and check shelves to be sure books are kept in order

Register patrons for Electronic Access library cards

Collect and record fees for photocopies, faxes, etc.

Follow library policies and procedures and maintain confidentiality of patron information

Requirements:

Ability to interact with the public in a professional and courteous manner

Previous customer service experience

Computer skills and experience with Microsoft Office

Ability to quickly learn new technologies and programs

Ability to work independently with minimum supervision

Good written and oral communication skills

Preferred Qualifications:

High school diploma or equivalent experience

Experience assisting adult learners and researchers

Experience with print literature searching and use of primary source materials

Experience with conducting research using online resources / library databases

Experience with providing assistance and instruction in the use of computers, printers, scanners, microfilm equipment

Knowledge or experience with archives and document storage/preservation

Job Type: Part-time

Pay: $12.50 per hour

Schedule:

• Weekends as needed

Application Question(s):

• This position requires some evenings and weekends. Are you available to work these hours?

Work Location: In person