Help Desk Support, Sr. jobs in Oregon
Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Support, Sr. jobs
- VanderHouwen
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Tigard, OR
FULL_TIME
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This job offer is not available in your country.
Description
Job Id : 65391
Help Desk Support
Our client is looking for a Help Desk Support person to join their team. This is a hybrid position in Tigard, OR.
This position provides support in the following areas :
Hardware installations.
Software deployment and installation.
Telephone support for all offices. (First Level Help Desk)
Systems inventory tracking.
Key requirements :
Excellent troubleshooting skills.
Current technical knowledge of networks, hardware, and operating systems.
Help Desk Support Responsibilities
Administers first level of Help Desk calls, providing the solution or logging call for another technician.
Responsible for communication with other departments to keep them aware of system status, including any downtime or maintenance schedules.
Responsible for helping local Central Administration office with day to day issues.
Responsible for maintaining network accounts and passwords for company use.
Responsible for maintaining computer hardware and making repairs as necessary.
Responsible for establishing a stock of parts necessary for repairs.
Maintains hardware inventory database.
Maintains working knowledge of network, hardware and operating systems.
Communicates with IS Manager and Systems director regarding system changes, repairs, maintenance, and problem resolution.
Accountability for system uptime and overall operation.
Salary : $28-$30 / hr. (DOE)
Benefits
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
2 days ago - 1 Day Ago
- H2 Performance Consulting Corporation
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Remote, OR
FULL_TIME
- H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity / Affirmative Action Employer and strives to build a d...
- 28 Days Ago
- Apex Industries, Inc.
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Tigard, OR
FULL_TIME
- Objective Provides help desk support for IT hardware, software, network, and operating system problems by answering questions from users and performing troubleshooting inquiries. Tests, deploys and in...
- 1 Month Ago
- Butler America Aerospace L.L.C.
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Salem, OR
FULL_TIME
- Help Desk Support (on-site) Location: Salem, OR (97302) Job ID: #68157 Pay Range: $16 - 18 Experience: minimum1yr Help Desk experience JOB FUNCTIONS: * Experience in setting up hardware and software s...
- 1 Month Ago
- Butler America Aerospace L.L.C.
-
Salem, OR
FULL_TIME
- Help Desk / Tech Support (hybrid) Location: Salem, OR (97302) Job ID: #68781 Pay Range: $17.00 - $18.00 Help Desk / Tech Support (On-site) Location: Salem, OR 97302 Job ID:67276 Pay Range: $17-18 / hr...
- 1 Month Ago
- Capleo Global LLC
-
Salem, OR
FULL_TIME
- Job Title : Help Desk Analyst Location : Salem, OR 97301 (100% Onsite from Day 1) Duration: 3 Months Contract (with a possible extension) Job Description: Assists end users in resolving hardware and s...
- 21 Days Ago
Help Desk Support, Sr. jobs at Popular Companies
- Oakridge Staffing
-
Shelton, CT
- Global Retail Company is looking for a Help Desk Specialist for their Shelton, CT location. Essential Functions of Job ·...
- 4/26/2024 12:00:00 AM
- Mastech Digital
-
San Diego, CA
- TITLE: User Support Technician LOCATION: Marlborough Campus, MA - SHIFT HOURS: 8am-5pm – ONSITE/No remote DURATION: 6 mo...
- 4/26/2024 12:00:00 AM
- Husky Technologies
-
Milton, VT
- In this role, you will provide technical support for Husky computer users primarily within our Milton Campus. This posit...
- 4/26/2024 12:00:00 AM
- Connexion Systems & Engineering, Inc.
-
Marlborough, MA
- Job Description Job Description Connexion’s mission is to provide "best in class" services to job seekers. We strive to ...
- 4/25/2024 12:00:00 AM
- LanceSoft Inc
-
Melville, NY
- Must be onsite in the Manhattan NYC locations - hybrid Customer service oriented Service Desk Agent to provide technical...
- 4/24/2024 12:00:00 AM
- F2Onsite
-
Syracuse, NY
- Job Description Job Description Remote Technical Support- This position will be supporting a utility companies drivers i...
- 4/24/2024 12:00:00 AM
- Husky Technologies
-
Milton, VT
- In this role, you will provide technical support for Husky computer users primarily within our Milton Campus. This posit...
- 4/24/2024 12:00:00 AM
- Sanford Health
-
Fargo, ND
- Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the Unite...
- 4/23/2024 12:00:00 AM