Help Desk Support, Sr. jobs in Rock Hill, SC

The Community Support Professional position is focused on providing individual/family mental health skill building and case management services in the York County area using evidence-based and trauma-informed approaches of care for children, adolescents, and adults.

Job Duties and Responsibilities

• Providing individual/family mental health skill building services using evidence based and trauma informed approaches of care.
• Commitment to providing consistent, ongoing services to clients.
• Coordinating with therapists to provide crisis intervention as necessary to enhance and restore functioning.
• Meet or exceed agency required productivity and documentation standards
• May require some travel to meet with clients face-to-face
• Other duties as assigned

Core Competencies

• Interpersonal Skills & Communication: demonstrated emotional intelligence with an ability to balance an empathy forward response with families and throughout the organization. Enjoys working closely with other people to understand their concerns and seeks out the ways our workplace might address them. Able to use storytelling to advance a concept or idea.
• Professionalism: Confidence, articulation, ability to receive criticism and feedback well, ability to resolve conflicts.
• Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success. Organizes information and data to identify/explain trends, problems, and their causes.
• Teamwork & Collaboration: Contributes to common goal, maintains open communication with team members, asks for help when necessary, encourages involvement
• Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizant of bias, cultural intelligence; demonstrating a respect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.
• Flexibility: Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products

Requirements

• Minimum of a Bachelor’s degree in a psychology/social work/human services-related discipline preferred
• Must be able to pass Sled background check (required prior to providing any services to clients)
• State-mandated training: CPR/First Aid,(must be completed within the first 30 days of hire)
• Knowledge of Medicaid/CMO compliance requirements preferred
• Willingness to learn new documentation and case management skills
• Receptivity to feedback/constructive criticism

Individuals who are prompt in communication, have collaborative personalities, and demonstrate a passion and knowledge for mental health and human services will be considered.

*Must live in the York County area to be considered.
*Must be able to provide both virtual and in-person services
*Full-time preferred, but willing to consider part-time candidates willing to take on a caseload of at least 12-15 ongoing clients (25 billable hours per week).

(South Carolina – York County)

Job Types: Full-time, Part-time, Contract

Pay: $13.00 - $15.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please include an email address that you check frequently and are responsive to. We will follow up with candidates by email for the second stage of our pre-screening process.

Education:

• Bachelor's (Preferred)

Experience:

• Behavioral health: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• York County, SC: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Flexible schedule
• Professional development assistance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person