Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
SafeRack designs and manufactures advanced products that increase safety and boost productivity around the globe. We innovate new products and processes for our customers that drive safer, smarter, and more effective solutions.
Our company continues to grow so we’re looking for a talented individual to join our Information Technology Team as an IT Help Desk Specialist at our Andrews, SC office.
The position is responsible for first level problem determination, ticket recording, problem resolution, documenting & updating standard processes and problem escalation from Information Technology end-users.
This position is not eligible for immigration sponsorship.
Outside recruiters do not contact.
Perks for our employees:
Our culture is best in class too!
At SafeRack, we understand that an industry leading company is not built by one person. It takes an entire team united for a bigger purpose. This is why we believe in a company culture that values your effort and provides you with the resources you need to provide high-quality service. Your experience and expertise are highly valued, your contributions are recognized, and your professional goals are supported.
Responsibilities:
Requirements
Schedule: Monday-Friday typically 8 hours per day
IT Support Specialist, Help Desk Support Specialist, Field Service Tech, Data Support Specialist, IT Support Analyst, Help Desk Tech, Computer Tech, Technical Suppor
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0 Help Desk Support, Sr. jobs found in Sumter, SC area