Help Desk Support, Sr. responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Being a Help Desk Support, Sr. uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Additionally, Help Desk Support, Sr. advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. Typically reports to a supervisor. The Help Desk Support, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Help Desk Support, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a Help Desk Analyst to join our IT support team. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our employees. This is a great opportunity for someone who enjoys troubleshooting computer issues and providing excellent customer service.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer systems and software
- Assist with user account management in Active Directory
- Troubleshoot network connectivity problems
- Support mobile devices such as smartphones and tablets
- Analyze and prioritize help desk tickets to ensure timely resolution
- Communicate technical solutions in a clear and concise manner
Qualifications:
- Proven experience in a help desk or desktop support role
- Strong knowledge of computer hardware and software systems
- Familiarity with Active Directory and Linux operating systems
- Proficient in Microsoft Office applications
- Excellent customer service skills with the ability to communicate effectively
- Ability to analyze problems and provide solutions in a timely manner
- Previous experience in IT support is preferred
We offer competitive pay and benefits packages, including medical/dental/vision insurance, retirement plans, and paid time off. Join our team of dedicated IT professionals and take your career to the next level as a Help Desk Analyst.
Note: This is a paid position. Internship positions must also be compensated.
Job Type: Contract
Pay: $25.00 - $28.00 per hour
Schedule:
Work Location: In person