Housekeeping Supervisor supervises the daily operations of a housekeeping services department to ensure offices, patient/guest rooms, facilities, and other specified areas are kept in a clean and orderly condition. Responsible for standards' establishment, staff training, schedule/resource coordination, workflow inspection, inventory maintenance and equipment supplies. Being a Housekeeping Supervisor may require a high school diploma or its equivalent. Typically reports to a manager. The Housekeeping Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Housekeeping Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Housekeeping Supervisor
Position Title: Housekeeping Supervisor
Department: Housekeeping
Reports Directly To: Housekeeping Manager
Reports Indirectly To: n/a
Directly Supervises: Housekeeping Staff
Indirectly Supervises: N/A
SUMMARY:
NorthBay Education is a non-profit organization providing large-scale, innovative, outdoor education
programs to public school students from diverse backgrounds. Headquartered on the shores of the
Chesapeake Bay in North East Maryland, NorthBay is the largest program of its kind, serving middle
school students from Maryland and surrounding states. NorthBay’s goal is to transform lives and inspire
action by fundamentally changing the way students experience and engage in education. NorthBay
programs provide experience-based education, emphasizing social emotional learning, leadership, math,
science, language arts, and literacy, while simultaneously facilitating meaningful outdoor experiences and
adventure. NorthBay delivers excellence in programing and service to set the national standard for
experiential outdoor education. This is a residential program, with operations running 24 hours a day, 7
days a week.
NorthBay is seeking a Housekeeping Supervisor to provide managerial support to the housekeeping team
in manager’s absence, including final room/area inspections and completion of daily task sheets.
Housekeeping is an integral part of the success of our programs; our Housekeeping Supervisor will be a
positive role model for NorthBay and have the ability to be flexible with requests and changes to the
housekeeping daily plan. He/she assists the manager with new housekeeper training. cleaning of all public
areas, apartments, lobbies, cabins, bunk rooms, & Kestrel hotel rooms as well as doing laundry in
between as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
1. Lead and supervise housekeeping team tasks in manager’s absence; attend weekly service planning
meeting in manager’s absence or per manager’s request.
2. Assist housekeeping team members in performing turnovers in cabin clusters and conduct final cluster
inspections.
3. Conduct follow-up inspections of all public areas and provide feedback about issues which need to be corrected.
4. Assist manager with new team member training.
5. Ensure daily task sheets are completed at the end of each workday; create a weekly walk-through list of
additional cleaning tasks.
6. Clean all bathrooms including counters, mirrors, sinks, lavatories and fixtures in apartment and common areas.
Housekeeping Supervisor
7. Vacuum carpeted areas and mop floors.
8. Spot clean walls and windows.
9. Dust furniture and empty trashcans.
10. Clean baseboards, pictures, lights, and HVAC vents.
11. Honor any additional housekeeping need/request made by guests during the allotted time.
12. Assist with picking up trash four (4) times a day.
13. Report any pertinent information to management directly related to the wellbeing of the guest.
14. Perform any additional housekeeping tasks as necessary.
15. Additionally, perform any duty requested by Management to ensure efficient and effective operation of the
Community.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
At least 1 year of housekeeping experience
General knowledge of housekeeping.
Ability to use all required equipment.
Previous supervisor/management experience is preferred.
SUPERVISORY RESPONSIBILITIES:
Daily team task review and feedback in the event of manager absence; new team member training.
LANGUAGE AND SUPERVISORY SKILLS:
Must have excellent communication skills
Ability to read, write and follow oral and written instructions.
Problem solving skills
Positive motivation of staff.
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LICENSES, CERTIFICATES, REGISTRATIONS: Must have a valid driver’s license.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is
frequently required to sit. The employee is occasionally required to stand; walk; use hands to grip, handle, or feel
and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include close vision, distance vision and ability to adjust focus.
Housekeeping Supervisor
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.