IS Operations Coordinator jobs in New Jersey

Position Summary

The Operations Coordinator is focused on completing specific functions that support the location operation.   Focus on profitability, efficiencies and identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location.

Responsibilities

• Cultivate and maintain customer relationships with internal customers, external customers, electrical contractors, other vendors and other parties. Conduct client (internal or external) communication in a highly customer service-oriented manner.

• Create and maintain positive relations with vendors, internal business unit leaders and strategic business relationships; utilize contacts to ensure our customers are getting the best value and support.
• Work with internal departments to ensure customer transactions are processed accurately and efficiently.

• Coordinates process to ensure equipment (example- generator, test equipment, etc.) is at specified location as needed. 
  • Works with vendors to complete tasks
  • Works with Ops to schedule deliveries
  • Completes any necessary billing.
• Schedule work or equipment for local team and coordinate schedules for larger jobs with other managers as directed.
• Will complete other tasks necessary to ensure operations run smooth in location (such as safety, training, coordination of Customer training or other function) as assigned.
• Responsible for ensuring projects/assigned functions are completed timely and meet budget, productivity and quality goal(s). Successfully manage job function(s) by continuously demonstrating following:

• Send out quotes via email or other approved method as directed. 
• Enter orders into database accurately and in a timely manner as per company and location procedures as directed.
• Continuously follow up all quotes/projects/orders daily, weekly, etc.  Track Customer follow up.  Inform Ops team on a regular basis.
• Follow up on Customer requests as directed.  Answer inquiries or get/direct Customers to best source for quick resolution of request(s).

• Work with Manager to ensure continuous improvement of process/procedures, vendors and general business initiatives are developed and implemented.
• Prepare variety of reports as assigned.
• Work may require flexible hours, coordinate and/or communicate with leadership and/or location.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Other duties as assigned.

Required Experience and Qualifications:

• Associate degree in related field or equivalent experience and minimum 5 years of experience.
• Strong computer skills.
• Able to work independently, work on multiple projects, and independently problem solve.
• Strong verbal and written skills-Able to effectively communicate with a wide variety of individuals at different levels within and outside of the organization. Strong Customer Service/Focus.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

• We pride ourselves on our integrity and expertise. We don’t cut corners.
• You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
• You conduct yourself professionally, ethically, and honestly.
• You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
• You are on time and preplan time off.
• You produce a quality product.

We are customer driven

• Our number one concern is our customer and our long-term relationships with them prove our dedication.
• You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
• You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

We focus on growth

• We are dedicated to growing the company and our employees.
• You understand and apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.
• You seek out new assignments and assume additional duties.
• You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

• Every day is different, so we need to be innovative, decision makers, flexible and adaptable.
• You efficiently and thoroughly complete assignments.
• You perform work assignments independently.
• You propose new ideas and find better ways of doing things.

We get it done

• We are efficient, reliable and no nonsense. We work hard, but we also play hard.
• You follow through on commitments in a timely way.
• You produce easily understandable and accurate reports that meet customer and/or Company expectations.
• You actively listen. You seek advice and help as appropriate.
• You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

• Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family.  We collaborate with each other and our customers.
• You collaborate to create the best solutions for each other and our customers.
• You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Type: Full-Time position - 40 hours per week. 

Travel: 0-10%

Location: Farmingdale, NJ 

Physical Demands: Position is a desk position.  Long periods of computer and/or phone work is required.

Compensation: Pay range for this role is $30 to $35 (depending on skillset and experience) per hour.  

Benefits: Full benefits including medical, dental, vision, company-paid life insurance, Employee Ownership Plan, matching 401k, paid time off, Paid Holidays (10 a year), and Milestone bonus. 

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.