IT Account Manager jobs in North Carolina

About the Role:

The IT BRM will liaise between IT and the business to help understand their technology needs. You will work with a department, developing deep institutional knowledge and helping map requirements and processes to IT architecture.

You will help prioritize tech-enabled projects, ensuring return on investment is realized and is aligned with the Association's Strategy. You will report to the Sr. Manager - IT Business Relationship Management.

Role Requirements:

• Guide communication between IT and internal groups to understand their technology needs and issues.

• Obtain an understanding of relevant business area(s) to recommend solutions and build high-quality requirements.

• Be a lead for strategic IT programs for the department.

• Establish a communication methodology for efficient organizational communication.

• Create artifacts, including business case documentation, scope documentation, and process flow.

• Use techniques to understand requirements, such as interviews, workshops, surveys, site visits, and storyboards.

• Shape requirements by making recommendations and suggesting alternatives to proposed solutions

• Support delivery teams as they develop, test, and deploy solutions.

• Lead small projects to assisting other project managers on larger more complex projects.

• Promote a collaborative team environment and provide mentorship to junior level analysts.

• Address vendor and client complaints respectfully and promptly and demonstrate the value of IT services and capabilities.

You Have:

●      Bachelor's degree (or equivalent years of experience).

●      3 years of experience in business analysis.

●      Business analysis certification or similar

●      Professional certification in project management with experience in "waterfall" and "agile" methodologies preferred