IT Capacity Planner jobs in Wisconsin

About us

IT CONNECT is a small business in Waukesha, WI. We are professional, agile and innovative.

Our work environment includes:

• Modern office setting
• Food provided

Overview:

We are seeking a skilled and motivated IT Technician to join our team. As an IT Technician, you will be responsible for providing technical support and troubleshooting assistance to our customers. This is a full-time position with opportunities for growth and development.

Duties:

- Provide desktop support and technical assistance to end-users

- Troubleshoot software and hardware issues, including network connectivity problems

- Install, configure, and maintain operating systems and software applications

- Set up and maintain user accounts in Active Directory

- Assist with the management of IT infrastructure, including servers, switches, and routers

- Collaborate with the help desk team to resolve technical issues in a timely manner

- Perform routine maintenance tasks, such as system updates and backups

- Document all support activities and resolutions in the ticketing system

- Interface with customers in a mixed retail/business environment

- Install data cabling, wireless access points, cameras, and other equipment as needed.

Experience:

- Proven experience in software and hardware troubleshooting

- Strong knowledge of operating systems, including Windows and Mac

- Familiarity with LAN/WAN networks and network protocols

- Previous experience in desktop support or technical support roles

- Excellent problem-solving skills and attention to detail

- Ability to work independently as well as part of a team

- Strong communication skills to effectively interact with end-users

Benefits:

- Competitive salary based on experience level

- Comprehensive health insurance package

- Paid time off for vacation, sick leave, and holidays

- Professional development opportunities to enhance your skills

If you are a dedicated IT professional looking for a challenging role with opportunities for growth, we encourage you to apply. Join our team and contribute to the success of our organization by providing exceptional technical support.

Job Type: Full-time

Pay: $22.37 - $23.93 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Work Location: In person