IT Procurement Manager leads and manages all phases of the IT procurement function. Evaluates and identifies the needs of the organization and stakeholders. Being an IT Procurement Manager defines clear and specific requirements for equipment and services. Researches suppliers and directs the sourcing process. Additionally, IT Procurement Manager negotiates contracts, pricing, terms, and service level agreements. Establishes standards and policies for efficient and fair procurement practices. Requires a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The IT Procurement Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Procurement Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Technical Account Manager works directly with the Senture client base and owns the overall IT relationship between the clients IT department and Senture.In most cases, these are Sentures largest and most complex clients.The Technical Account Manager (TAM) is the single point of contact and advocate for the client and their initiatives inside Senture.
Our TAMs are established and practiced client management professionals who are tasked to exceed customer expectations through increased communication, process and technology improvement, delivery of customized IT solutions, environment analysis, and solving complex problems.The TAM works directly with the IT Infrastructure teams and IT Executive Management to gain sponsorship for their initiatives, elimination of red tape, and exceeding client goals. Implements a stakeholder engagement and communications plan, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. The TAM collects and uses feedback from clients and stakeholders to help measure effectiveness of stakeholder management as well as supports transformation and innovation initiatives for their client(s).
The TAMs possess a wide range of technical skills including an extensive IT Project Management background (PMP/Scrum/Agile), technical background in IVR/call delivery, PBX management, VoIP, SIP, networking, security, firewalling, server/data center environments, cloud hosting, domain/desktop standards, and application deployment.Soft skills include account management expertise, communication, teamwork, collaboration, leadership, adaptability, and conflict resolution. TAMs interact with their customers in many ways including phone, chat, Teams, Zoom, Webex and face-to-face meetings when appropriate.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
QUALIFICATIONS
HIGHLY DESIRED
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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