IT Quality Assurance Director is responsible for planning and directing the policies, programs, and initiatives used to monitor and measure the overall quality of IT services, systems, and software. Ensures that tracking systems capture useful operational metrics for use in reducing defects, improving service, and optimizing the implementation process. Being an IT Quality Assurance Director requires a bachelor's degree. Typically reports to a top management. The IT Quality Assurance Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an IT Quality Assurance Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
POSITION SUMMARY:
The Director of Import Quality Assurance is responsible for overseeing all quality of imported product. This role ultimately ensures that product reaches our consumers undamaged, is designed to delight consumers, and meets our customers’ expectations and contractual obligations. This role will analyze all return processes and reasons as well as online ratings to steer root cause analysis for improvement. This role will be responsible for all quality processes within the distribution facility and supply chain and will also aid in packaging and product design with import R&D functions.
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