IT Vendor Management Analyst jobs in District of Columbia

IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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RELEASE AND CHANGE MANAGEMENT ANALYST - Contract to Hire
  • ALTA IT Services
  • Washington, DC FULL_TIME
  • RELEASE AND CHANGE MANAGEMENT ANALYST

    ALTA IT Services has a contract to hire opening for a Release and Change Management Analyst to support a Washington DC – based health insurance customer. This is a hybrid remote position with infrequent onsite meetings (1x month), in downtown Washington DC.

    The Release and Change Management Analyst is responsible for enforcing the change management (CM) environment, policy and procedure guidelines, CM planning, reporting and audits, CM documentation, managing the Change Control Board (CCB) process and coordinating CCTI product releases and Infrastructure changes into the Production and Plan Test environments. The Release and Change Management Analyst is familiar with the latest standards associated with change and configuration management and has the ability to effectively support all ongoing Release and Change Management work. A Release and Change Management Analyst knows and uses the fundamental concepts, practices, and procedures related to configuration management and understands the interconnections and interoperability

    The Analyst will conform to the overall change and configuration management process improvement initiatives defined for use and execution in the department.

    PRINCIPAL ACCOUNTABILITIES:
    Under direction from the Change Management team lead, the Release and Change Management Analyst include, but are not limited to, the following:

     
    • 70% Day-to-day Change Management administration to include coordination and management of Plan Test and Production environment implementations of new versions and patches, modifications, and application of automated scripts for mid-range and client server. Enforcement of CM policies and processes, including coordination of outage approvals and customer communication. Development, coordination, and management of monthly/quarterly application releases, including Plan of Action (POA) development and, as necessary, corporate infrastructure changes.
    • 30% Assist in the development and revision of CCTI CM policy, processes, and procedures. Enforcement of CCTI configuration management processes, reviewing CM plans and related documentation; updating various infrastructure support management processes and documentation; Change Management resource planning; gathering and reporting CM metrics; and interfacing with corporate software development and operational support, network security and disaster recovery personnel. Prepares CCTI CCB documentation, runs weekly CCTI CCB meeting and performs necessary follow-up for approved tasks. Participates and represents CCTI Changes at the corporate Enterprise CCB.

    DUTIES AND RESPONSIBILITIES
    • Develop Plans of Actions (POAs) based on provided Deployment Guides (DGs) for all minor and major application and infrastructure release activities.
    • Support Change Management team in ensuring that all changes go through the CCB process and are approved for deployment.
    • Collaborate with customer to develop and manage to annual Release calendar.
    • Manage all Release communications across multiple teams and organizations.
    • Coordinate all resources required to ensure successful Release.
    • Track and communication progress of each Release
    • Serve as primary coordination point across all engaged teams for all Release activities.
    • Schedule/run release readiness reviews prior to deployments and mid-Release status reviews.
    • Facilitate improvements in Release Management methodologies.
    • Coordinate Change Control Board activities, including ensuring Change requests related to Release activities are approved.

    EXPERIENCE REQUIRED
    • Demonstrated experience in developing Plan of Action (POA) for application release activities.
    • Excellent oral and written communication skills
    • Ability to understand cross functional/application impacts and coordinate and sequence changes to minimize risk.
    • Ability to understand interoperability and interconnections between application release activities and incorporate that understanding in developing Release guidelines.
    • Strong customer service skills
    • Keen attention to detail
    • Working knowledge of Software Development Life Cycle (SDLC). (Waterfall methodology; future Agile methodology)
    • Team management skills
    • Project management experience
    • Solid understanding of application infrastructure, system architecture and operating systems
    • Demonstrated experience in all aspects of the Application and Infrastructure Change Release Management process.
    • Knowledge of mid-range and client server environments for establishing and maintaining configuration management practices

    This position will require weekend work (approximately 2x/month), with flexible standard work week hours to offset after hours/weekend responsibilities. Non-standard work hours are typically planned in advance.

    SUPERVISORY RESPONSIBILITY: No direct reports.

    SCOPE DATA: No budgetary responsibilities.

    QUALIFICATION REQUIREMENTS:
    • This position requires a BA/BS in Computer Science or Business or equivalent experience and 5–7 years Information Technology experience in Change and/or Release Management.
    • The ideal candidate will be highly motivated, demonstrate initiative and possess strong analytical, project management, communication and customer relationship skills. Strong verbal, written, communication and presentation skills.
    • Proficient in project documentation, as well as an advanced proficiency in the Microsoft Office suite of tools, including the use of Microsoft Excel formulas and macros. Should be proficient in team and video sharing tools e/g., Microsoft Teams (primarily used), Zoom, WebEx.
    • Attention to detail and a strong ability to set and delineate tasks and coach trainees or software developers on CM practices and processes.
    • Excellent typing skills (speed and accuracy) and ability to capture status, decisions and other relevant information during change management and other meetings.
    • Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
    • Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

    PREFERRED:
    • CM or quality certification training.

    HOURLY RATE: $70/HR. W2, benefits available.  
    Conversion Salary: $125,000 annually plus excellent benefits.  

    For consideration, please contact Melissa McNally via

    mmcnally@altaits.com



    #M1


     



    About the Company:
    ALTA IT Services


    Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. 

    Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.



    Company Size:
    100 to 499 employees


    Industry:
    Other/Not Classified


    Founded:
    0


    Website:
    https://systemone.com


  • 15 Days Ago

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Management Analyst HHS Office for Civil Rights PT
  • Nationwide IT Services, Inc
  • Washington, DC FULL_TIME
  • Nationwide IT Services, NIS, is seeking a Management Analyst to support our government customer. The candidate will support the Department of Health and Human Services (HHS) Office for Civil Rights to...
  • 1 Month Ago

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Navy Financial Business Analyst
  • Think IT Project Management LLC
  • Washington, DC FULL_TIME
  • Must possess a TOP SECRET clearance with the ability to obtain SENSITIVE COMPARTMENTED INFORMATION (SCI) within 6 months of assignment. Technical Tasks/Requirements – Navy Financial and Business Analy...
  • 6 Days Ago

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IT PORTFOLIO BUSINESS ANALYST
  • Emagine IT
  • Washington, DC FULL_TIME
  • Emagine IT has an immediate need for an IT Portfolio Business Analyst to join our team at the Pentagon in Arlington, VA. The employee shall provide support to the SAF/IAR Directorate to provide IT req...
  • 3 Days Ago

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IT Analyst
  • By Light Professional IT Services LLC
  • Washington, DC OTHER
  • Overview Are you a tech-savvy problem solver with a passion for optimizing digital systems? We are seeking a highly motivated and detail-oriented IT Analyst to join our dynamic IT team. As an IT Analy...
  • 18 Days Ago

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IT Analyst (SharePoint)
  • By Light Professional IT Services LLC
  • Washington, DC OTHER
  • Overview Are you a tech-savvy problem solver with a passion for optimizing digital systems? We are seeking a highly motivated and detail-oriented IT Analyst to join our dynamic IT team. As an IT Analy...
  • 1 Month Ago

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Vendor Management Analyst
  • BayVanguard Bank
  • Perry Hall, MD
  • Job Description Job Description Summary: Responsible for assisting SVP Compliance Officer in the executive of regulatory...
  • 3/29/2024 12:00:00 AM

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Problem Management Analyst
  • General Dynamics Information Technology
  • Doral, FL
  • Seize your opportunity to make a personal impact as a Problem Management Analyst, responsible for assisting in the ident...
  • 3/29/2024 12:00:00 AM

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Senior Security Risk & Vendor Mgmt Analyst
  • Techead
  • University Of Richmond, VA
  • TECHEAD is celebrating over thirty years of incredible talent, and accomplishments! To learn more about TECHEAD, visit u...
  • 3/28/2024 12:00:00 AM

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Senior Sourcing and Vendor Management Analyst (IT Focused)
  • Erie Insurance
  • Erie, PA
  • Division or Field Office: Office of the CFO Department of Position: Treasury Department Work from: Corporate Office, Eri...
  • 3/27/2024 12:00:00 AM

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Configuration Management Analyst
  • MIKEL
  • Middletown, RI
  • MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propell...
  • 3/27/2024 12:00:00 AM

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Configuration Management Analyst
  • MIKEL
  • Middletown, RI
  • MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propell...
  • 3/27/2024 12:00:00 AM

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Vendor Management Analyst Senior
  • Allegis Group
  • Hanover, MD
  • Overview: Job Summary: The Analyst is responsible for driving the vendor/partner management process, analyzing vendor pe...
  • 3/25/2024 12:00:00 AM

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Senior Security Risk & Vendor Mgmt Analyst
  • TECHEAD
  • Richmond, VA
  • TECHEAD is celebrating over thirty years of incredible talent, and accomplishments! To learn more about TECHEAD, visit u...
  • 3/25/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for IT Vendor Management Analyst jobs
$68,233 to $89,801

IT Vendor Management Analyst in Syracuse, NY
In addition, we maintain contractual data security and privacy obligations with our partners and vendors, and our employees that have access to Customer and Job Seeker personal information are subject to access, use, and confidentiality policies.
January 02, 2020
IT Vendor Management Analyst in Kansas City, MO
Provides support to the organization for problems with vendor products and services.
February 12, 2020
IT Vendor Management Analyst in Scranton, PA
Evaluate customer requirements for products and vendors including controls in the environment.
December 09, 2019