IT Vendor Management Analyst is responsible for the day-to-day administration of technology vendor relationships and serves as the organization's point of contact to ensure smooth performance of operations. Assists vendor selection by reviewing and evaluating requests for proposals and contracts. Being an IT Vendor Management Analyst monitors compliance with service level agreements to ensure performance/quality metrics, responsibilities, and expectations are met. Develops dashboards, reports, and presentations to track vendor performance. Additionally, IT Vendor Management Analyst proactively identifies areas where performance is at risk and collaborates with vendors to establish service quality mitigation strategies. Appropriately escalates vendor product and service issues. Typically requires a bachelor's degree. Typically reports to a manager. The IT Vendor Management Analyst work is closely managed. Works on projects/matters of limited complexity in a support role. To be an IT Vendor Management Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Do you enjoy setting others up for success? Do you love being the go-to person? Do you like when things follow a process? If you answered yes, we want to hear from you! The Pape’ Group is looking for a motivated and dedicated I.T. Business Analyst to join their team.
At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see your career flourish, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!
WHAT YOU’LL DO:
In this role, you will provide information and consultation to company members and the I.T. team about how all Pape’ Group dealer business system processes work. This will include delivering training and serving as the liaison between I.T. and key management.
To be successful in this position, you will need to have the ability to understand the processes and workflows in the business, including the cause and effects of all major transactions. This includes being able to gain an in-depth knowledge of the connections to third-party systems, both manufacturer systems and software products employed by The Pape’ Group.
You will create and publish readable, easy-to-use documents and flow charts of system processes and their relationships to software applications and update the documents on an ongoing basis to reflect changes and revisions to applications and processes.
You will be responsible for QC testing to determine if a process works and/or how it can be improved. The primary function of QC testing is to not only to “break” the software but to provide input for improvement in the process before general distribution. Any and all bugs found will be reported and fixed before general distribution.
Remote and/or hybrid work opportunities are negotiable for this position but candidates must reside in one of the following states: Oregon, Washington, California, Idaho, Montana, Nevada, Arizona, Alaska, Hawaii, Florida, Tennessee, Arkansas, Georgia, or Texas.
WHAT YOU NEED:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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