IT Vendor Relationship Manager manages the organization's strategic technology vendor management program to meet company needs and comply with required quality standards. Assists with selecting the company's product and service providers and tracks the procurement of IT products and services to monitor and maintain operational costs and budgets. Being an IT Vendor Relationship Manager leads request for proposals (RFP) process to vet the reputation and quality of vendor products. Negotiates service level agreements to ensure performance/quality metrics, responsibilities, expectations, and penalties are clearly defined. Additionally, IT Vendor Relationship Manager works closely with internal teams to monitor, maintain, and improve existing vendor relationships. Conducts regular business reviews to ensure compliance with company expectations, review issues, and develop solutions. May require experience with software licensing and hardware procurement. Requires a bachelor's degree. Typically reports to a head of a unit/department. The IT Vendor Relationship Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an IT Vendor Relationship Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Join our client's team as a IT Vendor Manager! This is a new full-time opportunity for one of our clients in Denver, Colorado. The client is a local government agency who is looking for a proactive individual to enhance business processes by analyzing requirements, collaborating with teams, and implementing effective systems solutions.
Job Details:
Position: IT Vendor Manager
Duration: Full time
Location: Denver, CO
The IT Vendor Manager is responsible for managing the contract life cycle, which includes changes, modifications, and enforcement of performance clauses by setting vendor/service provider performance direction and priorities, and preparing new SLAs as required. The position acts as the key contact and subject-matter expert for all contract-related activities and provides review and direction for vendor activities, ensuring that the vendor's performance meets expectations. This position also assesses internal customer satisfaction levels with selected vendors, and continuously guides service activities to maintain and enhance the gains achieved through corrective actions.
DUTIES & RESPONSIBILITIES:
ESSENTIAL:
QUALIFICATIONS:
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WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:
The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.
The noise level in the work environment is usually moderate.
BENEFITS & CAREER MAP:
The client offers exceptional benefits including health insurance, PTO, retirement benefits. The client also offer an excellent career map and growth opportunities.
For more information about the client and benefits provided please feel free to reach out to us!