INFORMATION TECHNOLOGY GENERALIST jobs in Nebraska

APPLICATIONS ONLY ACCEPTED THROUGH OUR WEBSITE AT https://crete.tedk12.com/hire/index.aspx

Position Title: Classified - IT Support Technician

Job ID#: 1741

Assignment: District

Reports to: Director of IT

Date Available: Immediately

Work Agreement: 260 days; 8 hours per day

Hourly Pay: Starts at $23.15 and is based on related experience

Crete Public Schools is seeking applications for an Information Technology Support Technician to begin immediately. This is a full-time position.Benefits include full family health insurance, public employees retirement, long-term disability insurance, and sick and personal leave. This position is open until filled.

Essential Requirements:

• Associate’s degree in Information Technology, Computer Science, or related field preferred.
• Satisfactory completion of criminal background check
• Prior experience with Mosyle, Microsoft Intune, or Google Workspace is desirable
• Strong troubleshooting skills and ability to diagnose and resolve hardware and software issues.
• Familiarity with Windows, macOS, iOS, and Android operating systems.
• Knowledge of networking concepts, including TCP/IP, DHCP, DNS, and wireless technologies.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer service-oriented mindset with a passion for supporting students, teachers, and staff in their use of technology.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.

Job Tasks:

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• With consent, upon request of the superintendent, accept other responsibilities that are not now identified but that seem to relate to the general delegation statement.
• Provide technical support to students, teachers, and staff via phone, email, or in-person to resolve hardware, software, and network issues.
• Troubleshoot and diagnose problems with computers, tablets, printers, interactive whiteboards, and other classroom technology equipment.
• Assist with the setup and maintenance of classroom technology infrastructure, including wired and wireless networks, projectors, and audiovisual equipment.
• Collaborate with school administrators, IT staff, and external vendors to resolve complex technical issues and implement technology initiatives.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions using help desk ticketing systems.
• Stay up-to-date on emerging technologies, trends, and best practices in educational technology and IT support.
• Assist with the inventory management of technology assets, including computers, peripherals, and software licenses.

Essential Functions:

The essential functions of each employee’s position includes:

(1) regular, dependable in-person attendance on the job;

(2) the ability to perform the identified tasks and to possess and utilize the identified knowledge, skills, and abilities and to perform the identified work activities; and

(3) the ability to perform the physical requirements on their specific job description.

Other Responsibilities:

• Perform other tasks or duties as assigned by the Superintendent or Supervisor.

Job Type: Full-time

Pay: From $23.15 per hour

Schedule:

• Monday to Friday

Ability to Relocate:

• Crete, NE 68333: Relocate before starting work (Required)

Work Location: In person