INFORMATION TECHNOLOGY GENERALIST jobs in the United States

THE POSITION

Are you a motivated professional with a strong IT background? The Health and Human Services (HHS) IT Delivery Center is seeking an Information Technology Generalist 1 to join our team. This position will give you the opportunity to provide end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA). Share your excellent problem-solving and attention to detail skills with our team of professionals in this key role.

DESCRIPTION OF WORK

This position provides first contact technical support to users in Department of Health and Department of Drug and Alcohol Programs for desktop hardware, software and network communication related issues. The incumbent provides technical assistance via phone calls to the Service Desk and/or email notifications from internal and external customers. You will be responsible for documenting call information, following standard procedures, assisting with diagnosis, and troubleshooting hardware and software problems.

• Full-time employment.
• Work hours are 8:00 am to 4:30 pm, Monday - Friday, with 60-minute lunch.
• Telework: You may be expected to work from home (telework) full-time. You will be required to report to the headquarters office once a month. You must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Parking is located at the building and is free.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year as an Information Technology Trainee or Information Technology Technician; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

• 711 (hearing and speech disabilities or other individuals).

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

• Eligibility rules apply.