The Director of Institutional Research leads and coordinates a comprehensive program of external reporting, internal reporting and analysis, survey administration, and project management in support of institutional assessment, strategic planning, and decision-making. Reporting to the Vice President for Finance and Administration (VPFA), the Director collaborates with offices across campus to spearhead data collection, governance, integration, analytics and reporting to address institutional priorities, inform curricular and program development, assess institutional performance, and improve institutional outcomes. The Director presents data analysis through various means to drive the College’s student success, operational, budgetary and planning efforts across many constituencies.
1. Develops, collects, analyzes and administers the college’s institutional data required for external and internal reports and surveys, and business intelligence and decision support. (30%)
- Manages the internal institutional data request process including autonomous fulfillment of requests to the maximum extent possible.
- Provides information of a general nature about the college and its environment through the publication of a variety of documents such as the annual Vital Signs report, Board of Trustees Dashboards, and other standard reports.
2. Develops and administers institutional surveys and research projects, producing actionable written reports and presentations grounded in excellence in data analytics, preparation of executive summaries and detailed research analysis reports. (25%)
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Coordinates and responds to all state, federal and organizational data requests and required submissions of institutional data (e.g., IPEDS, MA-DOE, NECHE) and prioritized surveys such as US News & World Report, Princeton, etc.
3. Collaboration with other offices to advance the college’s business intelligence and data governance, integration, and analytics strategies and initiatives. Serve on the Business Intelligence for Integrated Decision Support team (BIIDS). (20%)
- Collaborates extensively with campus departments to develop and improve data integration, governance, and administrative processes to help ensure data integrity and effective and efficient use of enterprise system databases (e.g., Banner student information and student financial services, residence life and student retention/success systems).
- Partner across campus to use data to enhance student success and retention, and inform efforts to create a diverse, equitable, and accessible community.
- Communicate data practices and results clearly and transparently to varied audiences, including administrators, staff, faculty, and students.
- The outcomes of this critical role shall be routinely assessed, including strategic performance measurers (e.g., capacity gains, ratio of time spent on data analytics and reporting vs. qualifying data).
4. Provides consultative services regarding presentation of information & data, development of surveys created and administered by faculty, staff and students, etc. (5%)
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Collaborates with faculty and staff regarding institutional effectiveness and strategic priorities and initiatives.
5. Supports the academic and co-curricular assessment processes and plays an active role in the college’s compliance with NECHE and other accreditation agencies’ requirements and processes for preparing self-study and other related reports. (10%)
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Aids and advises the provost office, faculty and others related to college program development and evaluation. Partner on efforts to assess curricular and co-curricular learning.
6. Advances the operation and effectiveness of the Office of Institutional Research and Assessment including the leadership and management of the Associate Director of Institution Research. (10%)
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Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the VPFA.
7. Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.